What are the responsibilities and job description for the IT Field Technician position at GDH?

Job Description

IT Field Technician

Job Requirements

IT Field Technician is a role that requires a diverse skillset with the first requirement being the ability to provide excellent customer service. This is a team-oriented role that requires self-sufficiency at times. Minimum of 2 years technical experience. Certifications such as MCP or better and Network or Associates Degree in related field are desired.

Job Description

Our client is seeking an IT Field Technician for its corporate operations based in Log Angeles, CA. The duties of this position include:

Remote and onsite technical support of hardware and software consisting primarily of ticket escalations from Tier 1 team

Remote and onsite project work

System Administration including Windows Server and other platforms

Technical equipment ordering

On Call after hours coverage on a rotating schedule

Ability to travel up to 25% of the time

Thorough documentation of tickets and work completed

Windows OS image deployment and data migration

Ability to follow published procedures during routine tasks

Requirements

Understanding of routing, switching, and basic networking concepts including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc.

Understanding of Active Directory and basic administration experience

Experience building/deploying Windows OS and associated data migrations

Excellent understanding of structured cabling and equipment racking practices (must be able to lift equipment up to 75 lbs)

Excellent written communication and documentation skills

Excellent verbal communication skills

Ability to self-start/direct with limited oversight

Shoretel/Mitel phone system experience a plus

Experience with Office 365 Applications a plus

Experience providing phone/remote support a plus

System Administration experience a plus

#LI-SM1

Interested candidates please send resume in Word format to millersc@gdhinc.com Please reference job code 89499 when responding to this ad.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact HRassist@gdhinc.com

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What are the responsibilities and job description for the IT Field Technician position at GDH?

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