What are the responsibilities and job description for the Bilingual customer service position at GDIT?
Job Description : GENERAL SUMMARY :
GENERAL SUMMARY :
The FSA ID, comprised of a user-selected username and password, provides the method by which students, parents, and borrowers authenticate their identity to access their federal student aid information.
The FSA ID Help Desk assists students, parents, and borrowers to resolve issues regarding creation and use of FSA IDs.
JOB RESPONSIBILITIES :
- Assist students, parents, and borrowers to resolve issues regarding creation and use of FSA IDs in a timely, courteous, and professional manner
- Provide assistance to callers in both English and Spanish
- Acquire and maintain an understanding of various Department of Education processes, procedures, and Web sites
- Engage in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution.
- Adhere to Privacy Act as it relates to confidentiality of information releases
- Work overtime as needed
- Perform other duties as assigned
- Regular and Predictable Attendance is Required
- SPONSORSHIP NOT AVAILABLE
EDUCATION / EQUIVALENT TRAINING :
High School diploma or GED required
EXPERIENCE :
- Minimum 1 year of customer service experience required
- Experience supporting Web-based applications strongly preferred
- Ability to organize simultaneous tasks for individual assignments and maintain flexibility in work scheduling and assignments required
- Must be a self-starter and have the ability to work successfully both in a team environment and independently
- Excellent verbal and written communication skills and strong interpersonal skills required
- Must have minimum typing speed of 20 WPM
UNIQUE / ADDITIONAL REQUIREMENTS :
- Must not be in default on a Federal Student Loan
- Must be proficient in both English and Spanish verbal communication
Scheduled Weekly Hours :
Travel Required : None
None
T elecommuting Options :
Hybrid
Work Location : USA KS Lawrence
USA KS Lawrence
Last updated : 2024-02-23