Field Service Representative

Role Summary:

The Military Field Service Representative will provide on-site assistance to US Military organizations in accordance with contractual objectives associated with the maintainability of GE Aviation’s FA-18 Generator Converter Unit (GCU) at the US Navy I-Level Maintenance Departments. In this role, you will work within defined parameters to resolve issues through immediate action or short-term planning.

Essential Responsibilities:

You will also act as the primary liaison between the GE factory and your assigned customer base.

• Provide assigned customer base, in person and remotely, interpretation of data and technical assistance
  
• Provide technical assistance and on the job training to customer representatives regarding installation, operation, calibration, repair, troubleshooting and maintenance of GE Aviation Systems equipment located at customer's sites
  
• Respond to requests for emergency repairs and services to troublesome equipment
  
• Develop and further grow technical knowledge and expertise, currently recognized by industry standards for engineering ability
  
• Maintain knowledge of applicable product line warranties to assist in warranty administration
  
• Use prepared data to instruct both internal and external training programs as required to impart and disseminate product knowledge
  
• Perform administrative functions; such as writing various technical reports, ordering materials, and preparing time / expense sheets in accordance with company guidelines and contractual requirements
  
• Maintain knowledge of the report system to the extent required for timely and accurate input of field information
  
• Maintain strong safety mentality to assure the executed work reflects the technical requirements within GE safety standards
  
• Actively monitor and maintain assigned equipment capability
  
• Actively pursue cost avoidance measures by reducing No Fault Found returns and Externally Induced Faults of assigned equipment
  
• Provide guidance for trend monitoring and in-service performance analysis
  
• Assist customer with logistic tasks including work scope reviews, troubleshooting, data recording and hardware tracking and availability
  
• Apply Six Sigma analytical tools to assist the customer with root cause analysis and internal production goals
  
• Serve as program level liaison between customer and factory personnel related to maintenance, logistical and production level requirements
  

Qualifications/Requirements:

• Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)
  
• Minimum of 3 years combined experience in: Aircraft System Troubleshooting and Repair
  
• I-Level component troubleshooting and aircraft system/component repair capability
  

Desired Characteristics:

• Strong customer interaction and interpersonal skills
  
• Strong interpersonal and leadership skills
  
• Validated analytical and quality improvement ability
  
• Shown strength in repair troubleshooting, shop operations and testing of assigned programs / hardware
  
• Able to work with and make formal presentations to all levels of maintenance, engineering and management
  
• Project Management Experience
  
• Proven ability to lead and influence GE customers and peers
  
• Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel
  
• Ability to express thoughts in both oral and written communications
  
• Possess the ability to work independently, without technical guidance to perform all required work tasks
  
• Possess a high degree of tact, subtlety and ability to work and collaborate harmoniously with customer personnel
  
  

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About Us:

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in
research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re
passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come. Learn More about GE
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Locations:

United States;Washington;Oak Harbor;