What are the responsibilities and job description for the Delivery Experience Agent (Pensacola, FL) position at Geek Squad?
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Provides a variety of fulfillment duties including the delivery, installation, integration, networking, and repair of consumer electronics devices with a focus on home theater equipment and appliances.
- Provides a seamless client experience by providing advice related to product placement, services, and other content.
- Manages inventory and vehicle maintenance in partnership with other Agents.
- Processes paperwork and payment, provides feedback and training opportunities to store teams, and completes store stock repairs.
- Provides training to new drivers.
- 1 year of customer service experience
- 6 months of experience in one or more of the following: sales, delivery, installation, repair, or military equivalent
- Current, valid driver's license
- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
- Ability to consistently lift up to 350 pounds individually or 700 pounds as a team with the use of support tools such as a harness, dolly, and lift
- Be at least 21 years of age
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
- Experience in an in-home installation environment
- Experience actively using and learning about technology products
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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