Lead Researcher

GEICO is seeking a highly skilled and experienced Lead Researcher, UX Research. As the Lead Researcher, you will have a critical role in shaping the user experience of our products and services by utilizing insightful research and data-driven insights.

This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations: Chevy Chase, MD; Washington, DC; Chicago, IL; Fredericksburg/Richmond, VA

Job Responsibilities:

· Provide strategic leadership and guidance to a team of quantitative and qualitative researchers, fostering a collaborative and high-performing environment. Provide oversight of Designers who are conducting evaluative research projects. Set clear goals, define research methodologies, and ensure the team's work meets quality standards and timelines.

· Build and grow a top-performing research team by attracting, recruiting, and retaining talented individuals. Foster a diverse, inclusive team culture that values collaboration, innovation, and continuous learning.

· Collaborate with cross-functional teams, including product managers, designers, and engineers, to deliver research insights aligned with business goals. Identify research opportunities and inform Principal Researchers with roadmap updates for executing research studies. Proactively ensure studies are prioritized.

· Oversee and participate in all phases of the user research process, including user recruitment, study design, data collection, analysis, and reporting. Utilize various qualitative and quantitative research methods, such as usability testing, surveys, interviews, and competitive analysis, to gain deep insights into user needs and behaviors.

· Analyze research data, identify patterns, and generate actionable insights that drive informed design decisions. Communicate research findings to stakeholders clearly and compellingly through reports, presentations, and interactive workshops.

· Collaborate closely with product managers, designers, engineers, and other stakeholders to advocate for user-centered design principles. Act as a strategic partner, providing valuable insights and recommendations throughout the product development lifecycle.

· Stay current with the latest research methodologies, tools, and industry trends. Continuously evaluate and improve research practices, ensuring the team has the right resources and techniques to deliver impactful results.

Basic Qualifications:

· 8 years of experience in research.

· 8 years of experience in qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.

· Bachelor's Degree or equivalent years of experience in research.

Preferred Qualifications:

· Strong expertise in both qualitative and quantitative research methods, including usability testing, surveys, interviews, and ethnographic research.

· Proficient in data analysis and visualization tools, such as PowerBI or Tableau.

· Have a solid understanding of user-centered design principles and methodologies.

· Excellent communication and presentation skills, with the ability to convey complex research findings to both technical and non-technical audiences.

· Demonstrated ability to influence cross-functional teams and drive user-centric design decisions.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.