Salary Job Openings

IT Support Specialist

General Informatics
Covington, LA Full Time
POSTED ON 7/14/2022 CLOSED ON 11/17/2022

Job Posting for IT Support Specialist at General Informatics

Job Description: The position of Associate Engineer offers support to many business technology products and services. Support may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Associate Engineer will generally track all instances of support by creating IT tickets using ticket-tracking software.

ROLE AND RESPONSIBILITIES

  • Work across multiple IT environments
  • Proficient in Microsoft Desktop OS’
  • Setup of new laptops/PCs and install/upgrade of standard software applications
  • Provide Help Desk support
  • Install new software releases, system upgrades, patches, etc.
  • Willing to be on call every 6 weeks
  • Work directly with Sales to work on complex design for customer presentations

PREFERRED SKILLS AND QUALIFICATIONS

  • Must be strong in Communication Skills
  • Must have a working knowledge of common information technology systems
  • Must have good diagnosis skills
  • 1 years’ experience working on a help desk or in support
  • Experience managing IT security
  • Experience automating tasks within infrastructure to ensure a better customer
  • Requires a customer service mindset and professionalism throughout all interactions.

EOE, Including Disability/Vets

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Salary.com Estimation for IT Support Specialist in Covington, LA
$51,001 to $65,248
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