Assistant Manager, EV Charging Network Quality & Reliability

Job Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite several times per year at the GM Global Tech Center - Cadillac Tower.

The Assistant Manager, EV Charging Network Quality & Reliability will enhance the EV infrastructure customer experience by providing key strategic guidance, focused execution, and continuous improvement methodology regarding the QUALITY of all EV infrastructure network partners, aggregators, and associated data sources on the Ultium Charge 360 Network.

Our ideal candidate is a (program) manager with experience in improving quality across a critical value-chain through various quality system and continuous improvement methodologies, ideally in the EV charging ecosystem. A high degree of comfort and experience in tactical execution is needed. Critical thinking and a demonstrated ability to work with partners, vendors and technology collaborators within complex business scenarios is required. The ability to process a broad array of inputs into strategy, business and process improvement recommendations to business partners and executive management thoughtfully is required.

This role will rely on building internal and external partnerships that clearly deliver great CX-focused improvements. It will have high visibility with executive leadership and across all General Motors brands, so exceptional subject matter level communication and influence skills will be critical to success.

Responsibilities:

• Demonstrate appreciable improvement in charging network reliability and customer experience.
• Facilitates and manages cross-functional project teams regarding the overall quality and reliability of the charging network to improve the customer's subjective experience
• Build strong partnerships with external stakeholders throughout the charging ecosystems (e.g., CSOs, OEMs, MSPs, EVSEs, and other third parties) to drive data-driven and evidenced-based improvements in the customer experience
• Works collaboratively with engineering, IT (designers/developers), quality, legal, and finance program management teams, and other internal groups crafting and executing necessary strategies to optimizing the charging experience
• Validates data source accuracy and error proofing within the expanding Ultium Charge 360 network
• In coordination with our CSO partners, helps design and execute quality control methodologies and associated reporting metrics that helps ensure the Ultium Charge 360 network offers the very best experience to all categories of users across all GM brands
• Supports the development and communication of technical and design requirements that establish common approaches, and translate standards into implementable business solutions
• Supports the expansion of EVSE and ecosystem testing capabilities at GM's EVI test lab
• Supports SME peer group leadership - OEM Forum, SAE/CharIN, etc., Policy input, Whitepapers, etc.

Qualifications:

• Undergraduate degree required
• 3-5 years of experience with automotive OEM in a quality management-based role within an electric vehicle (EV) charging company, or organization focused on EV/customer experience (CX)
• Strong understanding and demonstrable familiarity of automotive quality systems standards and methodology
• Technical understanding of the EV Charging network landscape
• Comfortable working in whitespace (new areas/concepts) and open-minded to new and changing approaches to ensure desired solution is achieved
• Demonstrated ability to understand business concepts, including the ability to critically evaluate and create project plans
• Ability to work with all levels within General Motors globally and across functional boundaries e.g., engineering, finance, purchasing, vehicle development, legal, including senior leaders
• Action-oriented
• Strong business acumen / strategic agility
• Ability to deal with ambiguity
• Exceptional communication and presentation skills
• Prioritization and decision-making skills

Key Competencies:

• Technical acumen
• Action-oriented
• Business acumen / strategic agility
• Knowledge of the quality management space
• Dealing with ambiguity
• Motivating others / works well cross-functionally
• Exceptional communication and presentation skills
• Prioritization and decision-making skills

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com or call us at800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.