eCommerce Strategy Lead- Customer Promise

Job Description

Hybrid:This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

• This position requires an employee to be onsite1-4 x per year.

About the Role:

As an eCommerce Strategy Lead, Customer Promise you will work with the newly formed eCommerce Line of Business and will help define GM's strategy for eCommerce and create a world-class shopping experience that bridges the gap between physical and digital retail. This role will inspire the organization to think differently and innovate. You will be key in establishing and executing best-in-class practices for building a fast-growing eCommerce business to deliver online retail experiences in new and exciting ways, defining the product vision, and evangelizing that vision within the broader organization. You will be tasked with assessing a wide range of opportunities and issues - from broad to situational - and providing thought leadership on customer and issue insights, along with their optimal respective solutions. Candidates should demonstrate a progressive track record with a proven ability to solve problems, collaborate and influence across functions, effectively prioritize in an unstructured environment, and always think customer first. The ideal candidate will have a background in eCommerce, retail operations and/or fulfillment. Additionally, the ideal candidate will thrive in a fast-paced team environment, is data driven and results-oriented, and is inspired to drive strategic decision making and innovation to create a truly frictionless post-order eCommerce experience.

Key Responsibilities:

• Drive the development and execution of a robust eCommerce post-order strategy, factoring in industry trends, best practices, competitive strengths/weaknesses, governing policies and regulations
• Identify new eCommerce market opportunities, models, and solution gaps; articulate business value and outcomes and build strategies around market requirements
• Collaborate with Brand, Category and Product teams to develop vision and strategy for consumer experiences balancing business needs with technological capabilities
• Leverage eCommerce principles, analytics, and general business expertise to identify opportunities to improve purchase frequency, on-time delivery, return rates, cancel rates, and customer satisfaction
• Synthesize and present findings and recommendations often to senior leadership and organizational stakeholders as necessary

Additional Job Description

Required Qualifications

• BA / BS in Business Administration, Supply Chain, Marketing, or related fields
• 5 years related experience in eCommerce, Retail Operations, Strategy, or related field
• Experience collaborating with multiple levels of stakeholders across a variety of functions
• Highly motivated, a self-starter and curious, demonstrating an aptitude for problem solving and ability to quickly learn and add value
• Strong presentation and communication skills and ability to tailor communication style, frequency, and approach for multiple audiences
• Solid analytical skills with demonstrated ability to transform data into actionable insights

Preferred Qualifications

• Master's Degree / M.B.A.
• Expertise in fulfillment, customer support and/or physical retail
• Demonstrated knowledge of Design Thinking, Agile Development, Customer Journey Mapping, metrics and data and analytics tools

Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.