Scheduling Manager

Scheduler/Staffing Manager for Generations Home Care, LLC

Join our team!

Generations Home Care, LLC is a growing owner operated business. We focus on the customer service we provide to our clients, caregivers and referral sources. We are here to provide care, compassion and support. Owners know their care team members and clients.

Base Salary: $35,000-$37,000 per year…. plus a bonus staffing program and weekend bonus for on-call!

The Scheduler will staff cases and provide administrative support to the owners and management team. Work side-by-side with our Recruitment and Retention Director and Community Care Liaison. We work in a team environment and support each other every step of the way. Our agency is forward looking and celebrates our business wins. Generations Home Care, LLC is dedicated to appreciating the hard work and efforts of our entire team.

In this role, you will be expected to:

· Assist with supporting our Caregivers in the field

· Set the staffing schedule for caregivers

· Build rapport and relationships with our staff, clients and referral sources

· First Impression Director for calls coming into the office

· Answer & triage calls from caregivers, clients and prospects

· Responsible for caregiver compliance with our ClearCare scheduling system and company policies

· Program lead for our Veteran Services – bonus program included

· Assist with other related administrative duties/projects, as assigned

· Play a key role in client and Caregiver retention

· Ensure consistent accuracy of database and file information for both caregivers and clients

· Collaborates with leadership team to accommodate client staffing needs

· Sends daily updates to Owners, Recruitment and Retention Director and Community Care Liaison

· Sharing the rotation of on-call 24/7 duties - schedule after business hours and weekends (Weekend Bonus Pay)

Skills/Qualifications:

· Prior scheduling/staffing experience, preferably with in home care or other healthcare related field

· Scheduling and tracking authorizations for VA home care programs is a huge plus!

· Learns quickly and has strong problem-solving and critical thinking sills

· High attention to detail

· Present in a professional manor

· Outstanding communication skills both verbal and written

· Excels at customer service and has strong interpersonal skills

· Organized and able to work in a fast paced team environment

· Proven leadership and management experience and develops strong relationships with coworkers

· The ability to multi-task

· Proficiency in basic computer software programs

· Ability to work well independently and has strong operational skills

Benefits:

· Competitive base salary

· Bonus programs

· Results driven time off

· Accrued sick time

· 401K

Job Type: Full-time

Pay: From $37,000.00 per year