Program Analyst II

Overview

At Genesis, we put our customers and employees first.  We are the national leader in non-Prime credit cards serving millions of customers who are underserved by others in the industry.  We are fair and transparent in all interactions. 

We’re entrepreneurial and we look for people who want to make an impact. We hire people, not just positions.

Join the nation’s leader in second-look finance servicing as our Program Analyst II!

Summary

This position will be responsible for setting up, testing and managing new credit card products and configurations, as well as managing process and functionality changes within System of Record (SOR) platform. This platform plays a central role in the processing and management of several million consumers credit accounts for Genesis Financial Solutions. Participate in the design of processes and solutions for the delivery of products and services to customers. Configure and test external systems, and end-to-end solutions. Deliver solutions with customer and business benefits, and monitor/review results.

The ideal candidate should have strong communication and project management skills to deliver high quality project outcomes.

Responsibilities

As our Program Analyst II you will:

• Develop expertise in the implementation of new configurations and products within the system that is used to maintain consumers credit accounts.
• Conduct testing and quality reviews, including quantitative analysis of output reports, to make sure that the system is functioning as expected.
• Proactively identify process defects, and present recommendations for improvements to management.
• Plan and work independently to prioritize, communicate, and complete assigned tasks and projects.
• Communicate about project status, progress, and requests for assistance.
• Create clear business requirements and process documentation.
• Work with external vendors to deliver changes.
• Identify, research, diagnose root cause, and implement solutions to resolve issues if they occur.
• Create and maintain accurate documentation.
• Work with external vendor team on improvements to the technology platform.
• Other duties as assigned.

These duties must be performed with or without reasonable accommodation.

Qualifications

Requirements:

• Bachelor’s degree or equivalent experience required.
• 2-5 years, or more, of professional experience.
• Takes accountability for quality control and attention to detail.
• Strong process improvement skills, including a thorough understanding of how to interpret business needs and then translate them into logic and rule requirements.
• Ability to communicate with and influence cross-functional teams, including IT developers, business analysts, business partners and stakeholders.
• General knowledge of project management.
• Intermediate to advanced skills using Microsoft Excel, and Word.
• Strong time management skills and the ability to prioritize work, multi-task and meet deadlines.
• Excellent written and oral communication skills required.
• Enjoys working with others as part of a team.

What’s In It For You:

• Robust health insurance including individual and family Medical, Dental and Vision insurance
• Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 1 paid floating holiday.
• Financial health with 401k plus employer match up to 4%
• Take care of your well-being through Wellness perks
• We invest in your future through Tuition Reimbursement and ongoing Learning & Development
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability

Genesis understands experience comes in many forms, many skills are transferable, if your experience is this close to what we’re looking for, consider applying. We know that diversity of thought has made us the entrepreneurial and innovative company that we are today.

Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.