What are the responsibilities and job description for the Contact Management Agent position at Genesis10?
New Journey is currently seeking a Contact Management Agent with our client in their New Holland, PA location. This is a 8-month contract position. This position is 100% onsite.
Description:
New Journey is seeking a qualified candidate for a Contact Management Agent for our agriculture and services client, located in New Holland, PA.
Responsibilities:
Answer incoming telephone calls in the Call Center and provide guidance and resolution to the caller
Assist retail customers with online self-service website navigation, troubleshooting and profile information
Demonstrate good judgment and professionalism in responding to and handling requests for account maintenance. Such requests may include address/phone number changes, removal of debtor, collateral substitutions, or transfers of contract
Demonstrate sound decision-making skills and protect the company's interests when negotiating and initiating financial changes to retail accounts
Connect with retail customers, dealers, merchants, third parties such as insurance companies and lenders, other internal customers, and management
Identify cost savings opportunities and upline process and procedural changes for approval which include departmental and project related tasks
Provide outstanding service to all internal and external customers to maintain customer retention and dedication
Assist in crafting new or updating procedures and workflows
Ensure compliance with all SOX, company policy, procedure, and all regulatory requirements within the department
Requirements:
Bachelor's degree and 2 years of customer service-related work experience within an office setting
OR Associates Degree and 4 years of relevant experience
OR High School Diploma and 6 years relevant experience
Only candidates available and ready to work directly as New Journey employees will be considered for this position
Range: The hourly pay rate range for this position is $29.80 - $30.00/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. This range is subject to change.
About New Journey/Genesis10:
New Journey, a Genesis10 company, is a leader in staffing, providing opportunities in light industrial, finance/accounting, financial services, human resources, data, administrative, autonomous vehicles, business operations, and legal, amongst others. These opportunities provide professional growth with direct-hire, contract, & contract-to-hire roles at Fortune 1000 and mid-market companies.
Benefits of working with New Journey include:
Weekly pay
Medical, Dental, Vision
Behavioral Health Platform
Health Savings Account
Voluntary Term Life Insurance
Voluntary Hospital Indemnity (Critical Illness & Accident)
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Our team of experienced recruiters can help you find the ideal job to help you build your career. We care about people. We care about you. To learn more and to view all of our available career opportunities, please find us by searching "New Journey AI
New Journey is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description:
New Journey is seeking a qualified candidate for a Contact Management Agent for our agriculture and services client, located in New Holland, PA.
Responsibilities:
Answer incoming telephone calls in the Call Center and provide guidance and resolution to the caller
Assist retail customers with online self-service website navigation, troubleshooting and profile information
Demonstrate good judgment and professionalism in responding to and handling requests for account maintenance. Such requests may include address/phone number changes, removal of debtor, collateral substitutions, or transfers of contract
Demonstrate sound decision-making skills and protect the company's interests when negotiating and initiating financial changes to retail accounts
Connect with retail customers, dealers, merchants, third parties such as insurance companies and lenders, other internal customers, and management
Identify cost savings opportunities and upline process and procedural changes for approval which include departmental and project related tasks
Provide outstanding service to all internal and external customers to maintain customer retention and dedication
Assist in crafting new or updating procedures and workflows
Ensure compliance with all SOX, company policy, procedure, and all regulatory requirements within the department
Requirements:
Bachelor's degree and 2 years of customer service-related work experience within an office setting
OR Associates Degree and 4 years of relevant experience
OR High School Diploma and 6 years relevant experience
Only candidates available and ready to work directly as New Journey employees will be considered for this position
Range: The hourly pay rate range for this position is $29.80 - $30.00/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. This range is subject to change.
About New Journey/Genesis10:
New Journey, a Genesis10 company, is a leader in staffing, providing opportunities in light industrial, finance/accounting, financial services, human resources, data, administrative, autonomous vehicles, business operations, and legal, amongst others. These opportunities provide professional growth with direct-hire, contract, & contract-to-hire roles at Fortune 1000 and mid-market companies.
Benefits of working with New Journey include:
Weekly pay
Medical, Dental, Vision
Behavioral Health Platform
Health Savings Account
Voluntary Term Life Insurance
Voluntary Hospital Indemnity (Critical Illness & Accident)
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Our team of experienced recruiters can help you find the ideal job to help you build your career. We care about people. We care about you. To learn more and to view all of our available career opportunities, please find us by searching "New Journey AI
New Journey is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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