What are the responsibilities and job description for the Agile Project Manager position at Genesys?
The Genesys Cloud Platform Engagement organization provides core platform functionality for Genesys Cloud contact center solution. Our team provides authentication, authorization, platform APIs, Developer Engagement, Notification channels, and several other core pieces.
The Agile Project Manager will be responsible for planning, leading, organizing, and motivating agile project teams. You will be responsible for managing several concurrent high visibility projects using agile methods in a fast-paced environment that often crosses multiple teams.
Major Responsibilities/Activities
- Project Planning: project status updates through regular stand-ups and reports.
- Developer Support: remove roadblocks; capacity planning; promote developer engagement; encourage a sustainable pace
- Product Management: Communicate project updates to project owners
- Process: Follow best practices and continual improvements for Agile Project Management
Required Skills/Experience
- Thorough understanding of software development lifecycle.
- Expert knowledge of Agile project management practices
- PMI-ACP, CSM, or equivalent preferred
- Experience overseeing projects with at least 10 team members including developers, quality engineers, localization, user experience, and product managers.
- Excellent organization skills, ability to work across many teams.
- Thorough understanding of JIRA.
- 2 years’ experience in delivering Agile software solutions.
- BA/BS in related degree or equivalent experience
- Proven record using Agile methods to deliver software solutions
- Excellent oral and written communication
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off
- 401(k) matching program
- Adoption Assistance and infertility treatments
- Health Savings Accounts and Flexible Spending Accounts
- Life insurance and AD D insurance
- Company-paid Short-Term and Long-Term Disability benefits
- Employee Assistance Program and well-being incentive program
- Legal Services
- Additional insurance options (accident, auto home, pet, etc.)
See more Genesys benefits information at Https://Mygenesysbenefits.Com/
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Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
