What are the responsibilities and job description for the Director, Commercial Operations position at Genesys?
The Director Genesys Cloud Commercial Operations is responsible for developing programs for commercializing and scaling Genesys Cloud globally. This position will encourage the design and implementation of specific commercial-facing programs to increased sales, effectiveness, and reduce friction in the commercial process with partners and end customers. The role requires strategic thinking, business acumen, knowledge of sales operations, and implementation skills across cross-functional teams.
Key Responsibilities
In this role, the primary responsibilities will include but are not limited to:
- Ability to design, build and commercially implement programs for selling Genesys Cloud across multiple geographies, and channels.
- Leadership to set direction and goals and work across a matrix of teams to improve current processes that are not optimal.
- Requires practical application knowledge of a “quote to cash” process and necessary steps in the process.
- Present Genesys cloud vision and strategy to prospects and customers
- Technical Acumen to understand the complexity of products, platforms, and interdependencies.
- Commercialization plan to ensure customer lifecycle from sales to implementation, operations, billing, and Care
- Coordination with Product Organization for the rollout of new solutions and knowledge transfer to the sales/partner audiences
- Coordination of “field requests” and prioritization with Product Organization and other teams for prioritization and implementation.
- Maintain and use applied knowledge of Genesys Cloud solutions to ensure customer value and synergy.
- Domain expertise with specific areas to complement both team of peers and your customers (partners or direct sales)
Minimum Qualifications
- 5 years of Contact Center or SaaS Business knowledge
- Direct experience is sales model or sales operations
- Technical proficiency in software and applications to facilitate and design programs
- Skills in Product Organization Offer Organization is favorable
- Knowledge of solution delivery with UC or Contact Center Commercials is a
- Operational support and Billing experience a
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off
- 401(k) matching program
- Adoption Assistance
- Infertility treatments
See more Genesys benefits information at https://mygenesysbenefits.com/
Covid-19:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
