Summary:
This is a remote opportunity – work from anywhere in North America.
The SS&AI (Self Service and Artificial Intelligence) Team is the Professional Services team responsible for the design, development and testing of highly customized self-service IVR and AI driven Bot applications across all Genesys platforms. You will be given the opportunity to work on and learn more about the latest AI technologies as it relates to CX Solutions.
The opportunity will include work with internal and external key stakeholders across all lines of business to develop and tune IVR and bot applications for our customers using the Genesys Development tools (Composer, Designer, Intelligent Automation and Genesys Cloud) and bot platforms such as Google Dialogflow, Dialog Engine, and Nuance Mix.
Responsibilities:
Qualifications:
Familiarity with the following is a definite plus:
Benefits
See more Genesys benefits information at https://mygenesysbenefits.com/ #LI-CW1
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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