What are the responsibilities and job description for the Product Designer position at Genesys?
Pointillist is an award-winning customer journey management platform that enables enterprises to measure, monitor and orchestrate frictionless and personalized customer journeys. The Pointillist Product team is a place where you can make bold moves, innovate and transform. We are a fast-moving startup within a global company that embraces collaboration and empathy.
We are looking for an experienced Product Designer with a passion for problem-solving and human-centered design. You are someone who thrives in a dynamic culture, where data-driven decision making is as important as delightful design experiences. As a member of the product team, you will be an important influencer in shaping the vision of our overall product experience.
In this role, you will ...
- Execute across all stages of the product design process including wireframing, prototyping and high-fidelity mockups.
- Present product design ideas to senior leadership and cross-functional stakeholders to gather insight, input and feedback.
- Identify opportunities within the product experience to meet changing customer demands and expectations, and incorporate the latest trends into upcoming product iterations.
- Work closely with the engineering team to present design experiences, evaluate technical complexities and refine design direction.
- Define, design, and execute user research initiatives, including customer interviews and usability studies.
You have …
- Broad experience spanning UX, User Interface Design, Interaction Design, User Research and Copywriting.
- Qualitative and quantitative tools to understand user behavior and emotional journeys.
- Portfolio demonstrating your experience across areas of problem-solving and design.
- Experience designing for business and/or enterprise-grade products.
Please provide a link to your design portfolio as part of the application submission process.
Others describe you as ...
- Hungry for a steady stream of problems to solve.
- A persuasive communicator of design concepts and best practices.
- Energized by team collaboration.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Parental Leave
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off
- 401(k) matching program
- Adoption Assistance
- Infertility treatments
See more Genesys benefits information at https://mygenesysbenefits.com/
Covid-19
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
