Managed Services Supervisor - San Antonio

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities.

How You Will Make An Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact.

The Managed Services Supervisor reports directly to the Service Center Operations Manager. The Managed Services Supervisor will play a critical role in the management, continuous improvement and execution of the growth strategy of our repairs and field managed services. You will lead a team of repair and field technicians while engaging the customer at a variety of levels. You will work alongside a team of passionate technologists to deliver the ultimate customer experience and continuously improve Genfare processes and our managed services product offerings. This is a tremendous opportunity to be a part of a growing and evolving transit world.

What You Can Expect In This Role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

• Organize workflow and ensure that transit employees understand duties or delegated tasks.
• Monitor maintenance programs and provide constructive feedback and coaching as needed.
• Receive customer complaints and identify root cause and corrective action(s).
• Maintain maintenance and work order records during the maintenance contract.
• Facilitate communication between the Genfare and the transit agency.
• Assist with transit onboarding and train new transit employees as needed.
• Design training plans and tailor work-instruction materials for repairs and installations.
• Manage the repair and return process (RMA) between Genfare and the transit agency.
• Review maintenance records for trends and deficiencies.
• Create and communicate monthly reports on system performance to Genfare and the transit agency.
• Set and maintain KPIs (key performance indicators).
• Conduct team huddles to inform the department of targets and expectations.
• Responsible for performing warranty repair services.
• Promote and follow safety procedures and policies.
• When necessary, travel to customer sites to supervise and/or perform product installations and travel to new or existing customers to provide the services of installation of new products/software.
• Other duties as required.
• On call 24/7 as required.
  
  
  

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• 1 year leadership experience
• 40% managerial versus 60% direct hands-on duties
  
  
  

Nice to have:

• Transit fare collection system experience.
• Prior experience managing hourly employees.
  
  
  

Preferred Knowledge, Skills, And Abilities

• Good written and verbal communication skills
• Working knowledge of Microsoft Office
• Sound knowledge of electronic/mechanical assemblies
• Ability to identify, prioritize, and lead process improvement.
• Ability to establish and drive realistic and achievable performance goals.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret and develop instructions furnished in written, oral, diagram or schedule form.
  
  
  

Nice to have:

• Transit fare collection system experience.
• Prior experience managing hourly employees.
• Circuit board troubleshooting knowledge.
  
  
  

Education & Certifications

• Degree in a technical field or equivalent experience
  
  
  

Travel & Working Environment

• Willingness to travel up to 10%, onboarding will include up to 3 weeks of travel.
  
  
  

How We Live Our Culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs
  
  
  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.