Host/Hostess

Greets customers in a genuine manner. Conducts restaurant tours, offers seating options, and suggests appetizers and beverages. Maintains a clean, organized, and welcoming environment.

Duties and Responsibilities

• Greets customers in a genuine manner, asks if it is a customer’s first visit and conducts restaurant tours. Offers customers their choice of table, presents menus, and introduces appetizers and beverages
• Notifies the manager of all first time customers
• Sets up tables for large parties and provides any needed highchairs, boosters, or slings
• Maintains an accurate wait list and provides quote times to customers
• Maintains a clean and welcoming environment including a clean floor, windows, host stand, and menus
• Notifies manager in the event of any issues or displeased customers
• Performs opening and closing duties such as cleaning tasks in the host stand and surrounding area
• Assists in delivering food and beverages to customers
• Assists in cleaning and sanitizing tables
• Sweeps dining room periodically
• Maintains a safe working environment and reports any safety issues to management immediately
• Polish silverware and bowls
• Follows all sanitation and safety policies
• Follows company cash handling policies and procedures
• Maintains valid state and local food handlers and alcohol certifications as applicable
• Demonstrates team work at every opportunity
• Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
• Performs other duties as assigned by management

Qualifications

• Must have excellent verbal and customer service skills
• Must be customer centric, demonstrating a desire to be of service
• Must be able to multi task while maintaining required standards of operations
• Must be able to address customer concerns in a manner that builds customer relations
• Must be respectful of all customers, managers, team members, and vendors

Physical Requirements

• Must be able to lift/carry up to 25 lb.
• Must be capable of constant walking, standing, stooping, and reaching in all directions
• Must have manual dexterity
• Must be available to work a variety of opens, swings, and closes including weekends and holidays
• If you need any accommodation from Genghis Grill to enable you to perform essential job functions, please let us know