Help Desk Analyst

Seeking a Help Desk Analyst to assist customers tier one issues or forward second tier support issues beyond their subject matter expertise. Work/communicate with employees, internal/external customers provide info & services targeted customer expectations.

Must be U.S. Citizen or Permanent Resident (Green card holder)

Local candidates preferred

Job Responsibilities:

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.

Requirements:

• 3 years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Job Types: Full-time, Contract

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA 30303: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• Help desk: 3 years (Preferred)
• Windows 7 and 10: 1 year (Preferred)
• minor software and hardware repair: 1 year (Preferred)

Work Location: One location