What are the responsibilities and job description for the Collection specialist position at Genuine Parts Company?
SUMMARY :
The duties include monitoring accounts balances, contacting past due customers for payment, and documenting the debts collected.
JOB DUTIES :
- Monitors Motion's accounts receivable.
- Contacts customers with overdue accounts and attempts to either collect the overdue amount or negotiate an acceptable payment plan.
- Maintains records of contacts and attempted contacts with delinquent customers as well as records of any payments collected from the customer.
- Resolves customer issues and complaints concerning billing.
- Submits regular reports on the status of unpaid accounts and any repayment progress.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE :
Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES :
- Excellent problem-solving and organizational skills.
- Excellent verbal and business communication skills.
- Ability to apply a customer service-oriented approach to collection management.
- Proficiency in Microsoft Excel, Word and PowerPoint.
COMPANY INFORMATION :
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Last updated : 2024-05-12
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