What are the responsibilities and job description for the IT Project manager-Healthcare position at Genzeon?
Job Description
Technical Project Manager with Healthcare Experience FT 100% Remote
Job Briefing:
We are looking for an experienced Project Manager to build positive relationships with clients during projects.
You will serve as the assigned first point of contact to ensure that our clients are satisfied with our services.
You will also provide strategic guidance to internal teams and help them address issues and problems.
To succeed in this role, you will need to communicate exceptionally well and multi-task under tight deadlines.
Experience in Project management is required to work closely with clients in identifying, understanding, and meeting their specific needs and pain points.
Success in this role will be demonstrated by improved client retention and satisfaction while identifying new business opportunities with existing clients.
Key Responsibilities:
• Manage one or several concurrent programs and engagements with key strategic clients
• Manage client expectations and ensures delivery of client requests
• Drive, manage, monitor, and report the timely delivery of program results
• Ensure and facilitate the highest standard of program execution.
• Direct and coordinate cross-functional teams (Digital Engineering, Intelligent Automation, Sales, Cloud enablement, Interoperability)
• Develop program processes and make recommendations for improvement
• Identify and escalate program issues in a timely manner to the appropriate level of management
• Resolve customer complaints and issues in a timely manner
• Identify upselling and cross-selling opportunities
• Prepare reports on engagement/program progress
Education/Requirements:
• Relevant work experience plus 5-8 years project management
• Onsite-Offshore delivery model experience.
• Bachelor's degree
• Excellent organizational skills
• Excellent verbal and written communication abilities
• Problem solving aptitude
• Experienced in creating client presentations and story telling
• Highly organized with attention to detail
• Strong customer service experience and focus