Transportation Coordinator

Summary:

The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner. 

Job Duties:  -

• Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email

• Refers service or billing issues to designated departments for investigation

• Processes and inputs customer orders and receipts within the TMS, Mercury Gate

• Generates all related paperwork and necessary information required for customer orders.

• Tracks/traces orders using TMS and Online Tracking Websites

• Communicates any discrepancies found during track/trace to account owner

• Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing

• Maintains current and accurate procedure material which details the processing requirements for each account

• Prepares reports concerning customer services activities

• Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics

• Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.

• Other duties as required and assigned

   

  Requirements:

   

   

• High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred

• Minimum 6 months related experience and/or training; or an equivalent combination of education and experience

• Experience in customer service position preferred

• PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365

   

   

• Ability to communicate professionally with internal and external stakeholders

• Ability to effectively present information and respond to questions from groups of

• managers, customers, and co-workers

• Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or

• schedule form

• Ability to prioritize and meet expected deadlines

   

  Environment:

   

  While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk.  The employee is regularly required to use hands to finger, handle, or feel.  The employee must occasionally lift and/or move up to 15 pounds.  The employee is regularly exposed to ambient lighting and temperate climate conditions.