What are the responsibilities and job description for the Customer Service Shift Supervisor position at George Mason University?
- 10001317
- Manassas, VA
- Part-Time / Hourly Wage
- Opening on: Jun 18 2024
Department: Regional Campuses
Classification: GMU Worker
Job Category: Part-Time / Hourly Wage
Job Type: Part-Time
Work Schedule: Varies
Location: Manassas, VA
Workplace Type: On Site Required
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:
The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.
About the Position:
Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises - ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.
Typical available shifts (Day/hours):
- Option 1: Early weekday morning shifts (4:45am-10am)
- Option 2: Day shifts (Mondays through Fridays, 10am-4pm)
- Option 3: Evening weekday shifts (typically 4pm-10pm, Mondays through Thursdays; 4pm-8pm, Fridays)
- Option 4: Weekend shifts (early and late shifts - Saturdays and Sundays)
Please be explicit about which option(s) (1, 2, 3, or 4) interest(s) you.
Responsibilities:
Responsibilities include reading and answering emails from members on the registration account, reconciling and closing register business at the end of their shift, maintaining the safety of our members and other employees, and assuring that all staff follow all procedures related to emergency and security matters.
Required Qualifications:
The qualified candidate will have proven leadership skills, unquestionable reliability, and can become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects. An extensive customer service background in the service industries, preferably in the fitness and/or hospitality field.
Preferred Qualifications:
Demonstrated and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working environment.
Instructions to Applicants:
For full consideration, applicants must apply for Customer Service Shift Supervisor at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume.
Posting Open Date: June 18, 2024
For Full Consideration, Apply by: July 15, 2024
Open Until Filled?: Yes
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
