Customer Care Project Manager

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. 

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact.  Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Care Project Manager who will play a pivotal role in orchestrating and overseeing a diverse portfolio of cross-functional projects and initiatives. These endeavors encompass a wide spectrum of scope and intricacy, wielding their influence across multiple strategic domains within our organization. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do:

As a Customer Care Project Manager your key area of responsibility will be ensuring assigned projects yield high-quality deliverables, within specified time constraints, financial objectives and achieves potential benefits outlined in our business rationale. You will also contribute to ongoing process improvement initiatives as it relates to project delivery excellence.

• Coordinate definition of project scope and objectives.
• Coordinate and define all necessary resources required to facilitate assigned projects. 
• Define high-level work plans, key project tasks and deliverables, and manage the integration of resources and knowledge across projects and tasks.
• Manage all Project Management activities as they pertain to Signature Account deployments. 
• Manage and execute all assigned Customer Care contracts.
• Coordinate and ensure that participating teams are responding in a timely fashion to all contracts and contractual execution requirements. 
• Manage Professional Services projects.
• Ensuring the overall success of project execution by being the primary point of contact for both the client and senior management throughout the project.
• Support all aspects of implementation and progression of assigned projects, from original concept through project closure activities.
• Provide leadership to the assigned project team by building and motivating team members to meet project goals and adhere to their responsibilities and project milestones.

• 3-5 years of experience in B2B Customer Success, Account Management, Project Management or Digital Marketing.

• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. 
• Excellent leadership competencies are required to inspire and guide teams, make informed decisions, and navigate complex challenges, ultimately ensuring successful project outcomes.
• Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
• Excellent communication (written, oral, and presentation) and interpersonal skills. 
• Experienced PM with the ability to successfully drive projects to completion while managing the right balance of process without burdening the entrepreneurial spirit of the company.
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Self-motivated and decisive with the ability to adapt to change and competing demands.
• Must be flexible with work schedules to accommodate different time zones. 
• A strong team-player with the ability to engage with all levels of the organization.

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If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Work from home and flex work arrangements

Home office reimbursement program

Baby bonus & parental leave top up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.