HR Operations Specialist - Remote

AA Elmhurst Collision Head Office, Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2 billion in sales, over 800 locations and growing, our 10,000 team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description: This position will act as the first contact for employee inquiries received through phone calls and online tickets. The HR Operations Specialist will provide a response to the employees or escalate complex concerns to Senior Specialists accordingly as per the agreed service level agreements while maintaining professionalism throughout the interactions. Responsibilities Manage incoming phone calls and ticket inquiries related to HR policies and transactions. Provide guidance to employees and managers on self-service transactions and Workday (HRIS) navigation. Deliver on established standards and procedures for handling employee questions of human resource programs, policies and processes utilizing reference information. Escalate complex issues for further review and resolution, where required, through a formalized process. Maintain appropriate call and ticket volumes as per the service level agreements. Enter or retrieve data into/from Workday or other Management systems as required and follow-up to correct errors or missing/insufficient data. Stay updated with the policy and process changes in all areas of HR and utilize reference materials to assist in responding to employees. Provide Transactional support for Talent Acquisition, Total Rewards (Compensation and Benefits), Learning and Development. Run standardized regularly scheduled or ad hoc reports Provide friendly and professional customer service to all employees via telephone and through the online ticketing system. Requirements Associate's degree in Human Resources or equivalent (preferred) 1 years in HR operations and/or other HR functional area 1 years cloud-based HCM/HRIS (Workday) or user-based ticketing experience 1 years in a telephone-based customer service environment Working understanding of HR Principles, practices and procedures Maintain a high degree of confidentiality with all HR information Demonstrate service excellence and positive interpersonal relations when working with all other internal and external clients Ability to work collaboratively in a team environment Effective written and verbal communication skills Strong attention to detail Strong organizational skills and time management Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: Competitive Pay Plans Medical, Prescription Drug, Dental & Vision Insurance 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Paid Vacation & Holidays Continuing Education Opportunities Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

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