What are the responsibilities and job description for the Master Ford/Lincoln Certified Shop Service Foreman- Germain Lincoln of Naples-Salary range $90,000 to $110,000 position at Germain Automotive?
About the Company:
At Germain Lincoln of Naples, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Our promise is to keep delivering the same award-winning customer service and value that our community has come to expect from our dealership through the years. That excellence is only possible through the foundation of our talented and valued employees.
Expected pay range please inquire.
Overview of Your Role:
As a Shop Service Foreman, you will be responsible that repairs are performed correctly and efficiently by qualified technicians while maintaining a consistent high level of customer satisfaction.
Responsibilities:
- Motivates qualified service technicians.
- Assists technicians in developing their skills.
- Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Ensures and understands compliance with manufacturer warranty and policy procedure.
- Make sure all department employees receive Ford training.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
- Handles customer complaints within 24 hours, informing other managers as appropriate.
- Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Attends managers meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains safe work environment.
- Other tasks as assigned.
Qualifications:
- 10 years plus experience in a Ford/Lincoln dealership as technician
- Master Ford Certified
- Proven leadership experience
- Previous Foreman experience is a plus
- Customer service experience
Your Benefits:
We deeply value the dedication of our employees and offer a robust benefits package to show our appreciation.
- Generous and competitive compensation, salary plus frh hours turned both individually and percentage of total shop with sign bonus. Salary range $90,000 to $110,000
- Paid Time Off to allow for work/life balance.
- Health, dental, and vision insurance offerings (with portion paid by employer)
- Career advancement opportunities, we promote from within.
- 401(k) offering.
- ASE certification reimbursement.
- Continued education, specifically manufacturers web based and hands-on training.
- Employee discount.
- Off on Sundays
Salary : $90,000 - $110,000
