Quality Engineer

Company Description

Gerresheimer is the global go-to partner for medicine packaging, drug delivery devices and solutions with the broadest product range for pharma, health, well-being and biotech. We bring every kind of medicine safely, reliably and conveniently to or into the patient. Customers and partners from all over the world approach us with new challenges. We are their solution provider with the absolute will to deliver, from the concept up to the final product. This is how we meet the needs of our customers and their customers – the users.

We are driven to achieve our ambitious goals through a high level of expertise, a focus on quality and the purpose of what we do. Thanks to the involvement of our comprehensive international network and their industrial competence, we know the markets and develop innovative and sustainable solutions.

We play an essential part in people's health and well-being and gladly accept the responsibility for this.

Job Description

JOB SUMMARY

To deliver continuous improvement projects resulting in improved quality of products and customer service for the Primary Packaging Glass location of Forest Grove.  The Quality Engineer is directly accountable for the implementation and completion of projects that have direct and measurable impact on the revenue and expense of the organization. In addition to the specific projects to which the Quality Engineer is assigned, the Quality Engineer will also provide a major change force within the site to instill an overall culture of continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

·         Initiate and manage efforts to align internal specifications and processes with customer quality requirements.

·         Support customer care teams serving PPG customers and manage their efforts to support/resolve critical customer process issues.

·         Support site Operations in Continuous Improvement efforts including project management.

·         Provide technical support in Lean SSBB and Quality Systems Management.

·         Support, manage, and execute projects relating to the strategic and operational plans for:

·         Packaging Specification & Quality Alignment Process (PSQA)

·         Escalation process for internal/external quality issues related to product

·         Complaint Handling Process with CSC and Plants

·         Validation requirements for the business unit

·         Conducts compliance audits to ensure usage of mandatory templates, tools and methodology (DMAIC) within all projects

·         Mentors and trains workforce in appropriate tool selection and use based upon best practices identified in the Gerresheimer Management System (GMS). 

Qualifications

ADDITIONAL RESPONSIBILITIES

·         Project management: Drives forward progress and provides the business with systematical follow up and reporting in support of customer care teams.

·         Quality knowledge: Quality Systems, Customer Quality requirements, Lean Six Sigma, Metrology & Measurement Systems Analysis, DOE, Validation, SPC, Statistical Analysis, Analytical Support Software.

·         Customer Relations Management: Ability to identify customer stated and hidden requirements, provide Voice of the Customer feedback to Operations, manage customer expectations around quality requirements, manage and report on the progress of Quality and Service projects/initiatives, employs active listening techniques.

·         Self – Starter: Able to work with minimal supervision; able to handle time pressure; detail oriented; good organizational skills; dependable and able to start and follow-up on initiatives; team player as well as leader; well organized, resourceful, and planful; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles, thinks out of the box and enjoys a challenge.

·         Effective Communication: Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across; relating skills; warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant and professional first impression and builds solid relationships.

·         Managing Diverse Relationships

Relates well to and effectively communicates with a wide variety of diverse styles, types, and classes; open to differences; effective up, down, sideways, inside and outside; builds diverse networks; quick to find common ground; treats differences fairly and equitably.

EDUCATION / EXPERIENCE: 

·         Bachelor’s Degree in STEM discipline with preference for Engineering

·         5 years of quality-related experience

·         Pharmaceutical packaging / Packaging design experience a plus                             

CERTIFICATES, LICENSES, REGISTRATIONS: 

·         American Society for Quality Certification a plus

·         Lean Six Sigma Black Belt a plus

·         PMP® or PgMP® Project Management Institute Certification a plus

Additional Information

PHYSICAL DEMANDS:

·        Standing/Walking                                             9 or more hours per day

·        Sitting                                                                 3 hours per day

·        Lifting                                                                 10-25 lbs. with good body mechanics

·        Twisting/Bending                                              Occasional

·        Endurance                                                         Moderate Energy requirements

·        Near Vision                                                        Requires accurate (20/20) vision

·        Color Vision                                                       Requires minimal color discrimination

·        Temperature                                                      Seasonal work environment over 90°F