CRM Developer

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We've helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 200 people worldwide, and the quality of our culture is reflected in the impact we've had on communities nationwide.

Meet our Consumer Marketing Team:

The Upside Marketing Team is made up of innovative individuals passionate about growing the user base across fuel, restaurant, and grocery and nurturing our existing customers. With a heavy emphasis on data and experimentation, we test performance across a variety of channels, including radio, digital, and our referral programs, which creates space for creativity and diverse ideas. We also own the user experience once people sign up for the app, and sends tens of millions of engaging and relevant emails, push notifications and in-app messages each month to drive app usage. Working closely with writers, designers, creative strategists, data analysts, and others from across the organization, we serve millions of users and touch tens of millions more through our marketing channels!

About the Job:

Upside has millions of users that use our app and partner apps to find personalized cashback offers across gas, restaurants, and grocery. We have a goal to 5x the number of monthly transactions that run through Upside this year, so we are looking for our first Marketing Operations team member to scale processes and build efficiencies in support of our marketing team. This CRM Developer will be a critical component of our ability to communicate with our users at scale!

What you'll do:

• Manage key marketing systems like Iterable to power the primary ways we communicate with users (e.g., email campaigns, push notifications, in-app notifications, etc.).
• Maintain the organization of those systems by organizing email inventory and cleaning user lists.
• Create workflows that organize how, when, and to whom messages are sent, and use webhooks to change users' experience within the app.
• Enable hyper-personalized campaigns by setting up catalogues that auto-populate content based on each user's experience, location, and other criteria.
• Guarantee accuracy, clarity, and functionality of messages by proofreading copy, ensuring images render correctly, testing hyperlinks, etc.
• Work closely with Growth Marketers to configure and run experiments like A/B tests and document their results to inform future campaigns and initiatives.
• Monitor and record performance of campaigns, including deliverability, open rates, click-through rates, etc.
• Provide additional support to the Growth Marketing team as needed, which could include generating reports, marketing QA or creating promo codes.
• Lead recurring audits of existing workflows and processes to make optimization recommendations.

What you need:

• 4-8 years of relevant professional experience in email marketing, specifically using Iterable.
• Experience using HTML and CSS.
• Experience with campaign setup, audience segmentation, delivery monitoring, and reporting.
• Working knowledge of Excel with the ability to use data to assess the success of marketing initiatives.
• Superior writing, editing, and verbal communications skills.
• A keen eye for detail and an unwavering commitment to quality (i.e., you'll notice if there's an extra space between two sentences and are happy to run through the system as many times as it takes to ensure it's just right).
• Ability to work independently as a self-starter in a fast-paced environment and manage multiple projects simultaneously to meet tight deadlines.

The Fine Print:

• Notice to recruiters and placement agencies: This is an in-house search. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what make us stronger. We're passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!

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