Low Voltage Field Installer

We are now hiring to add to our IT department for our Restaurant Company.

ONLY APPLICANTS WITH RESTAURANT POS HELP DESK EXPERIENCE NEED APPLY - SUCH AS MICROS, ALOHA, ETC.

What you will do:

Direct responsibility to develop, manage, update, document, and support various restaurant technology systems including software and hardware support, configuration management, quality assurance, third-party vendor application support, and general user support.

Essential Functions:

· Coordinate with software vendors to prioritize enhancement requests and bug fixes; Ensure successful system-wide deployment without operations impact.

· Provide support, as needed, for all systems (hardware and software) deployed to Ghai Management services.

· Extensive knowledge diagnosing and troubleshooting software, hardware and procedural problems

· Work to minimize downtime resulting from procedural, hardware, or software applications issues.

· Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found

· Develop, Test and Deploy configuration changes and software updates to the restaurants timely. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues.

· Recommend and/or develop process, policies, and procedures that lead to a more efficient and effective customer service experience

· Proven ability to execute projects in regards to software and hardware deployment, staging, configuration, testing, programming, installations, or upgrades

· Multi-task in an effective manner and work successfully in a fast-paced environment

· Perform other duties and responsibilities as assigned by the IT Manager or VP of Information Technology.

Requirements:

Experience:

· Experience with restaurant technologies

· Experience with in-depth working knowledge of restaurant systems; Xenial Sicom POS, Kitchen Display Systems, Configuration Center (CFC), online ordering, loyalty programs, and new technologies as needed

· Experience of hands-on experience in restaurant POS administration/management, restaurant support, or an equivalent combination of education and experience

· Experience with Celling / on Wall Screen MOUNTING

· Experience of business systems knowledge required, including POS, sales, labor, cash, inventory and system exports\imports.

· Experience with managing multiple high priority initiatives in a fast paced highly technical environment

Education:

· High school diploma or GED required.

· Sicom (Xenial) systems certified a plus

Competencies:

· Creative in technical solutions and possesses strong problem-solving skills

· Strong analytical skills to identify trends and dig into root cause of problems

· Ability to multitask effectively

· Excellent listening and communication skills, both verbal and written

· Strong customer relationship skills

· Organized, detail-oriented, and self-motivated

· Must be able to document and present technical issues to be understood at a user (non-technical) level

· Problem-solving abilities and ability to consistently meet deadlines

· Ability to build positive and collaborative relationships

· Project management experience

· Ability to work with minimal supervision

Working Conditions:

· Position requires talking, hearing, kneeling, walking, crouching, crawling, grasping, pushing, lifting, sedentary work, and visual acuity

· On Call responsibilities (Includes Weekends)

· Extensive travel, up to 75%

Job Type: Full-time ONLY

· Valid Driver License

Benefits:

500$ Car Allowance 

100$ Cell Phone Allowance

Gas Compensation 

health/Dental/vision 

Company Introduction

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Salary : $20 - $25