Dairy Bar Manager - Skowhegan

A Maine family owned company, Gifford's Famous Ice Cream, has an opening for a
Dairy Bar Manager at our Dairy Bar in Skowhegan. If you are interested in providing quality management to our staff and great customer service to our customers, this job opening is for YOU!

Qualifications:

Education/essential Requirements

• High School Diploma, GED
• Food Service Management Experience Preferred
• Experience with Customer Service
• Must have a valid driver’s license

Physical Requirements

• Carrying up to 45 lbs.
• Repetitive wrist and arm motions while scooping ice cream
• Must be able to stand for 8 hours a day
• Must be able to withstand extreme temperature changes
• Communicating effectively

Management Capabilities

• Adaptability/Flexibility — Position requires being open to change and to considerable variety in the workplace.
• Attention to Detail — Position requires being detailed and thorough in completing tasks.
• Analytical Thinking — Position requires analyzing information and using logic to address work-related challenges.
• Coaching and Developing Others — Position requires identifying developmental needs of others and coaching, mentoring, or otherwise helping to improve their knowledge or skills.
• Communicating with Persons outside Organization — Position requires communicating and representing the organization to customers and the public.
• Communicating with Supervisors, Peers, or Subordinates — Position requires providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

• Concern for others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Time Management — managing one's own time and the time of others.

Work Environment:

• Works with major food allergens that contains the following (but not limited to) dairy, wheat, soy, peanut
• Probable skin contact with cleaning and sanitation chemicals
• Will be required to withstand time inside of a freezer environment for receiving orders and doing inventories
• A workday will include time indoors as well as some time outside · Will be required to do some outside cleaning, no matter what the weather conditions
• Typical restaurant equipment in workspace including but not limited to, blender, waffle cone maker, knives, microwave oven

Objective:

• Make Every Experience an Awesome Experience!

Achieve and exceed the stand sales goals. To lead all aspects of the Dairy Bar business including

o Delivering high quality menu itemso Leading and motivating Stand Family members
o Providing awesome customer serviceCritical Tasks and Responsibilities: **

Sales Growth

• Marketing Compliance -Implementing and management of all marketing directives
• Stand Daily Coaching and Huddles – Creation of talking points per week and assurance of compliance via Stand documentation of Daily Huddles
• To have all menu items ready and available for customers
• To provide quick, efficient, accurate customer service

Cost & Productivity

• Responsible to ensure that weekly inventories are completed on time and accurate
• Achieve monthly budgeted cost of sales (COS)
• Achieve a .2-ounce scoop variance or less average weekly
• Achieve monthly budgeted labor goals
• Manage labor within the Kronos Management System

Leadership

• Leadership of Stand Family Development
• Leadership in Financial Performance and Weekly Review with GM
• Leadership of GFIC Stand Family & Customer Safety
• Leadership of State of Maine Food Safety compliance
• Leadership of the Stand Work Order Process with Maintenance
• Leadership of Customer Service
• To adhere to the Gifford’s Code of Conduct

Daily Review of Cash Management

• Complete daily review of Stand cash up process as well as reporting deficiencies to the Operations Manager immediately
• Daily review of all GFIC cash reporting documents
• Corrective actions as required to ensure accuracy

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Work Location: One location