Customer Care Specialist

Customer Happiness Specialist

About us

GigSalad has all the ingredients you need to mix up a successful party, production, or event of any type or size. Find and book everything from bands, musicians, and DJs to entertainers, speakers, and event services. With tens of thousands of performers and professionals for hire across the U.S. and Canada, our marketplace provides an easy and secure way to create an extraordinary gathering, whether you’re a first-time event host or a seasoned pro. Book something awesome! ®

The position

*We are currently seeking a bilingual English/Spanish candidate for this position.

Hours: Full-time: 40 hours per week, M-F 8:30a-5p. We are also open to part-time hours (20 hours per week).

Salary: Compensation based on experience, starting at $15 per hour

Location: Springfield, MO

Customer Happiness is the voice of GigSalad - the calm, helpful presence on the other end of the line representing the entire company. With a vast user base, we field an impressive array of questions and concerns from entertainers and event planners alike. Customer Happiness is responsible for developing positive relationships and providing an exceptional experience for all GigSalad users. The Customer Happiness team is made up of friendly and personable people with a passion to help and a working knowledge of GigSalad's many facets. They are tech-savvy, patient, kind, and aren’t scared to pick up the phone and spend an afternoon walking someone through any issue they may have.

What You’ll Be Doing:

• Handle inbound and outbound customer service phone calls

• Answer incoming customer emails

• Complete daily tasks for database upkeep

• Communicate with members regarding issues with accounts and policy violations

• Assist members with creating and maintaining their PromoKits

• Research and observe other companies with exemplary customer service to draw inspiration and improve our practices

What You’ll Need:

• Fluent in English and Spanish
• Previous customer service experience preferred

• Knowledge & understanding of basic technology and various web-based tools

• Must be able to exercise independent judgment and decision-making skills

• Ability to build effective relationships with members and event planners

• Must be deadline-oriented, exhibit strong attention to detail and accuracy, and have excellent multi-tasking abilities

• Ability to take initiative, think creatively, and work collaboratively

• Excellent interpersonal and communication skills, both oral and written

• Ability to handle the complexities of a rapidly expanding organization

• Must be comfortable managing conflict with professionalism

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location