What are the responsibilities and job description for the Justice Court Clerk position at Gila, County of (AZ)?
JOB
The purpose of this position is to facilitate the process of new case filings in the court. Assisting with customer service over the phone or in person. Processing mail, motions and completing other procedures as required for case management. Customer assistance more detailed in nature relating to civil matters, orders of protection, injunctions of harassment and forcible detainers. Assisting criminal clerk with sentencing more detailed in nature for criminal cases requiring fine and surcharge details.This position processes incoming cases and orders, maintains files, provides customer service and provides backup assistance as a criminal clerk.
EXAMPLE OF DUTIES
SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIESTIME SPENT· Provides customer service, provides policy and procedural answers to questions relating to civil issues and traffic cases on the phone or in person.60%Maintains filing system, processes department mail including motions and other filings related to case processing and mangement. Issues correspondence, reviews files, determines best procedure as needed.20%Processes incoming civil cases, small claims cases, orders of protection, injunctions against harassment and forcible detainers. As well as traffic cases with some criminal entry.10%Provides backup as criminal clerk, processing criminal and traffic payments and helping train new clerks.10%Performs other duties as assigned. BUDGET RESPONSIBILITIESThis position has no responsibility over any types of budget.PROJECT RESPONSIBILITIESThis position does not have project responsibilities.ORAL COMMUNICATION DUTIESThis position trains colleagues, explains County procedures or processes and responds to public inquiries. WRITTEN COMMUNICATION DUTIESThis position creates or edits documents, internal memos, emails, formal letters and reports. Writes basic correspondence to customers, prepares forms for files and copies for customers.INTERACTIONS WITH THE GENERAL PUBLICInteracts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.INTERACTIONS SPECIFICALLY WITH CUSTOMERSAlways (More than 85% in a year)
SUPPLEMENTAL INFORMATION
KNOWLEDGE REQUIREDClerical; customer and personal service; computers; copies; fax and other standard office equipment.SKILLS REQUIREDActive learning; active listening; critical thinking; communicating diplomatically; customer service; time management; multi-tasking; typing and data entry.ABILITIES REQUIREDAbility to focus; multi-task; maintain calm demeanor in stressful situations. The employee must be experienced with the work routine and use judgment in determining the most appropriate procedures and or guidelines utilized. Independent judgment is required to select and apply the most appropriate available solutions and resources. Supervisor provides general instructions and reviews work to remain aware of progress, work methods and technical accuracy. In many cases the work requires self-checking requiring specific outcomes to occur before proceeding. Must memorize and recall process and procedures, rules and laws. PHYSICAL DEMANDSOccasionally stands to attend to cash register.Regularly lifts under 10 lbs. of work related materials or equipment.Constantly requires dexterity for keyboard operation.Incumbents in this position may be required to routinely walk to and from work sites, bend, stoop, crawl, kneel, and twist.WORK ENVIRONMENTIncumbents in this position constantly spends time in office environment, in lobby, reception area.SAFETY RISK EXPOSUREIncumbents in this position are generally not exposed to safety risk; occasionally may become exposed to telephone and in person verbal abuse by customers or citizens, and/or emotional individuals. Incumbents may occasionally be exposed to individuals with weapons or out of control individuals.PROTECTIVE GEAR & SAFETY MANUALSIncumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.CONSEQUENCES OF ERRORPotential errors can result in minor delay or inconvenience. Errors can be detected early.
The purpose of this position is to facilitate the process of new case filings in the court. Assisting with customer service over the phone or in person. Processing mail, motions and completing other procedures as required for case management. Customer assistance more detailed in nature relating to civil matters, orders of protection, injunctions of harassment and forcible detainers. Assisting criminal clerk with sentencing more detailed in nature for criminal cases requiring fine and surcharge details.This position processes incoming cases and orders, maintains files, provides customer service and provides backup assistance as a criminal clerk.
EXAMPLE OF DUTIES
SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIESTIME SPENT· Provides customer service, provides policy and procedural answers to questions relating to civil issues and traffic cases on the phone or in person.60%Maintains filing system, processes department mail including motions and other filings related to case processing and mangement. Issues correspondence, reviews files, determines best procedure as needed.20%Processes incoming civil cases, small claims cases, orders of protection, injunctions against harassment and forcible detainers. As well as traffic cases with some criminal entry.10%Provides backup as criminal clerk, processing criminal and traffic payments and helping train new clerks.10%Performs other duties as assigned. BUDGET RESPONSIBILITIESThis position has no responsibility over any types of budget.PROJECT RESPONSIBILITIESThis position does not have project responsibilities.ORAL COMMUNICATION DUTIESThis position trains colleagues, explains County procedures or processes and responds to public inquiries. WRITTEN COMMUNICATION DUTIESThis position creates or edits documents, internal memos, emails, formal letters and reports. Writes basic correspondence to customers, prepares forms for files and copies for customers.INTERACTIONS WITH THE GENERAL PUBLICInteracts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.INTERACTIONS SPECIFICALLY WITH CUSTOMERSAlways (More than 85% in a year)
SUPPLEMENTAL INFORMATION
KNOWLEDGE REQUIREDClerical; customer and personal service; computers; copies; fax and other standard office equipment.SKILLS REQUIREDActive learning; active listening; critical thinking; communicating diplomatically; customer service; time management; multi-tasking; typing and data entry.ABILITIES REQUIREDAbility to focus; multi-task; maintain calm demeanor in stressful situations. The employee must be experienced with the work routine and use judgment in determining the most appropriate procedures and or guidelines utilized. Independent judgment is required to select and apply the most appropriate available solutions and resources. Supervisor provides general instructions and reviews work to remain aware of progress, work methods and technical accuracy. In many cases the work requires self-checking requiring specific outcomes to occur before proceeding. Must memorize and recall process and procedures, rules and laws. PHYSICAL DEMANDSOccasionally stands to attend to cash register.Regularly lifts under 10 lbs. of work related materials or equipment.Constantly requires dexterity for keyboard operation.Incumbents in this position may be required to routinely walk to and from work sites, bend, stoop, crawl, kneel, and twist.WORK ENVIRONMENTIncumbents in this position constantly spends time in office environment, in lobby, reception area.SAFETY RISK EXPOSUREIncumbents in this position are generally not exposed to safety risk; occasionally may become exposed to telephone and in person verbal abuse by customers or citizens, and/or emotional individuals. Incumbents may occasionally be exposed to individuals with weapons or out of control individuals.PROTECTIVE GEAR & SAFETY MANUALSIncumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.CONSEQUENCES OF ERRORPotential errors can result in minor delay or inconvenience. Errors can be detected early.
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