Education consultant

The Patient Education Consultant will develop and coordinate the activities of the Patient Education Program, including duties related to the creation, design, and revision of patient education materials.

They define ongoing patient education needs in collaboration with subject matter experts, clinical staff, and Gillette patients / families and develop evidence-based education materials to effectively address these needs.

The incumbent assumes the responsibility for quality and process improvement initiatives related to patient education. They collaborate with the leaders of the Spine Institute and Cerebral Palsy Institute, prioritizing the advancement of patient education related to spine and cerebral palsy, developing systems that will be applied to all patient education.

This is a FT remote position during standard business hours, however, the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul, MN as needed.

Compensation & Benefits Information :

The annual salary range for this opportunity is $, to $,, with a median salary of $,. Pay is dependent on several factors including relevant work experience and internal equity.

Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for . FTE and above.

Core Responsibilities and Duties :

• Project Management Defines ongoing patient education needs in collaboration with clinical staff, education and professional development specialist, and other key staff as appropriate Manages, prioritizes, and executes incoming project requests to ensure productivity, positive program reputation, and the timely completion of project requests for stakeholders Maintains close records of project deliverables, timelines, and budgets while appropriately engaging with and updating project stakeholders Develops strategies for measuring, monitoring, and evaluating the effectiveness of patient education materials
• Technical / Scientific Communication Finds, critiques, and synthesizes peer-reviewed, evidence-based information to support patient education strategies and creation of patient education materials Provides consultation and support to clinical staff regarding patient education best practices and strategies for creating effective patient education materials Consults with subject matter experts and relevant literature to draft patient education materials (, written content, video scripts) that are communicated in an appropriate format and knowledge level for the target audience Leverages knowledge and experience in information design to create compelling multimedia patient education materials (, printed handouts, animated videos with voiceover narration) Collaborates with Marketing & Communications to ensure adherence to Gillette voice, brand, and alignment with marketing initiatives Develops written content / script and defines communication goals, target audience, project deliverables, and branding guidelines when working with contracted individuals on patient education materials
• Stakeholder Engagement Engages with subject matter experts, clinical care staff, and Gillette patients and families to identify educational needs Designs and conducts usability tests with key stakeholders to improve the effectiveness and relevancy of patient education materials Builds meaningful relationships with patient education stakeholders (, clinical staff, subject matter experts, marketing and communications team members, education and professional development specialist, and patients / families) to advance the patient education program Actively involved in committees, task forces, meetings, and the work of the department.

Provides leadership and facilitation to groups focused on the creation of patient education materials.

Accurate and Efficient Work Demonstrates accuracy, efficiency, and completeness in products and processes. Implements activities detailed in annual plans and evaluates effectiveness.

Modifies plan as needed. Utilizes resources responsibly and effectively.

Competence in Technology Required of the Position Demonstrates understanding of the tools and systems needed to accomplish work.

This includes expertly navigating databases for science and biomedical topics (, PubMed, CINAHL), using a citation manager software program (, EndNote), creating multimedia education materials (, Canva), and using markup languages in component content management systems ( XML) Utilizes critical thinking and technical communication knowledge to support to evaluation of innovative technologies

Professional Development Participates in activities that promote professional growth, ease of access, quality improvement and patient satisfaction

Qualifications : Required

Required

• Bachelor’s degree in science or related medical field
• Minimum five years of experience designing and developing education materials
• Formal training in technical or scientific communication
• Previous experience with project development and management
• Previous experience translating complex medical information to patients / families, preferably in a pediatric setting
• Previous experience with component content management systems (, CCMS, LMS, LCMS)

Preferred

• Master’s degree in communications, science, or related field
• Experience developing training in a variety of formats including e-learning, webinars, blended and self-guided study
• Experience in a clinical setting
• History of interdisciplinary collaboration
• Previous experience engaging with medically complex populations
• Previous experience with clinical research and usability testing

Knowledge, Skills and Abilities

• High level knowledge of technical / scientific communication, plain language, education, adult learning methodologies, and agile learning development
• Ability to critically evaluate and synthesize published evidence
• Ability to design and conduct usability tests with key stakeholders
• Ability to create high quality multimedia education materials
• Excellent critical thinking and communication skills
• Excellent time management and prioritization skills
• Ability to manage multiple projects simultaneously
• Ability to collaborate and build strong relationships across the organization

Gillette Children’s is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization.

We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued.

We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission.

Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood.

Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.

To learn more about working at Gillette Children's, please visit .

Gillette Children's participates in the Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the Citizenship and Immigration Services.

If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action.

Please visit for further details regarding e-verify.

Last updated : 2024-09-21