Field Service Representative - Central US

GILLIG LLC is the largest and most dependable manufacturer of Heavy Duty Transit Buses in North America. Our customers are in all 50 states, and include cities, counties, transit districts, universities and major private fleet operators. We are headquartered in Livermore, CA.

**This position will be stationed in the Central region of US to include Kansas, Missouri, Indiana or Illinois.**

About the Role

We are seeking motivated, customer focused professionals to travel to our customer’s sites and perform Post Delivery Inspection on new buses to place them in service. You will be trusted to provide detailed reports necessary to resolve bus issues and customer concerns and submit these reports in a timely manner to the Field Service Manager for action on corrective plan. This role is responsible for supporting customers in North East Region but may be required to travel outside that region as needed.

Day to Day

• Travel to customer’s location in the North East region, not limited to travel throughout the United States.
• Partner with our customer to inspect new buses after delivery, and repair or make adjustments to address any and all issues as necessary.
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and Document failure analysis using field reports, photos and failed material analysis
• Act as liaison between customer and factory or resolution of difficult product issues
• Order ship short parts or broken/failed parts as needed to put bus in service
• Assist customer in ordering warranty or replacement parts as needed
• Recommend or authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Communicate plans with customer to resolve issues with repair process or field campaigns as required
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

About  You

• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred.
• Minimum 3 years of experience in the Commercial Bus Industry
• Ability to read blueprints and electrical schematics,
• Ability to mentor and train.
• Excellent project management skills.
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Proven ability to use computer programs to diagnose bus systems preferred.
• Commercial Driver’s license with passenger endorsements.
• Lock Out Tag Out certification

About the Environment

• Ability to lift up to 35 lbs.
• Working environment in customer’s maintenance shops and/or outdoors
• Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, & have the ability to climb ladders.
• May be required to work overtime based on business needs.
• Excessive travel required; approximately 70-80%
• Service truck, laptop & cell phone provided

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor work visa’s now or in the future

ABOUT US

After 125 years, GILLIG holds strong to its family values and focus on its employees and customers. Our motivated and dedicated employees have a passion for quality and customer satisfaction. We are committed to building buses that connect communities, eliminate congestion, and contribute to a greener environment. Our Company pride is exemplified by the thoughtful design and quality craftsmanship present in every GILLIG bus. GILLIG’s steadfast focus on quality and unwavering commitment to exceptional customer service sets us apart from our competition.  

In compliance with the Drug-Free Workplace Act of 1988, GILLIG has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards in which the company operates. Drug abuse poses a threat to the health and safety of GILLIG employees and to the security of the company's equipment and facilities. For these reasons, GILLIG is committed to the elimination of drug and alcohol use and abuse in the workplace. All applicants must pass a drug test before beginning work.

GILLIG offers an excellent compensation and benefits package including 100% company-paid premiums for medical, dental and vision for employees and their families. Other benefits include a unique 401k profit-sharing plan.

GILLIG is an equal employment opportunity and affirmative action employer.