IMPLEMENTATION MANAGER

Implementation Manager

Employee Benefits Support

WHO WE ARE: At Gilsbar we believe that how we act is who we are. When it comes to our people, they matter. We strive to be caring, act with integrity and treat others with respect because we believe people have value. We want to give everyone an opportunity to succeed and make good use of their talents. We want to build leaders but believe that family always comes first. We reward loyalty, achievement, attitude and effort. When it comes to our clients, we focus on their interests, aim to serve them well and seek to satisfy them. Our best clients are those clients who value us just as we value them. Making long-term investments in our people and our business is how we strive for success.

SUMMARY: The Implementation Manager serves as the internal point person at Gilsbar that coordinates all implementations, whether it is a new group or a new product for a current group, both internally and with the client. They establish a good working relationship with the client during implementation and work closely with many internal areas to coordinate a smooth transition for everyone. They are the initial point of contact for all implementation, PBM issues and questions. Gilsbar is an Equal Opportunity Employer that does not discriminate on the basis of any characteristic or activity protected by federal, state or local laws. This Job Description is a summary of the essential functions and tasks that will generally be expected of this position. Gilsbar reserves the right to change this Job Description without notice.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF ALL GILSBAR JOB POSITIONS include the following. Other duties may be assigned.

• The ability to adhere to a work schedule and regularly attend work to meet client and Gilsbar production requirements.
• The ability to work in a high paced office, call center environment.
• The ability to work on a computer and multi-task (such as talk and type)
• The ability to interact in a professional manner with coworkers, clients and customers.
• The ability to focus on work and consistently perform tasks in compliance with Gilsbar and client policies and procedures.
• The ability to meet assigned deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THIS JOB POSITION include the following. Other duties may be assigned.

• Manages all aspects of implementation with new groups and/or new products with current groups.
• Communicates, facilitates, documents and releases each new piece of business after receiving notification of case sold.
• Schedules and holds weekly meetings with the client and travels to the client when necessary.
• Works with the account manager to build plan information in the implementation guide and to resolve any issues that may arise during implementation.
• Conducts internal meetings to review progress of implementation and holds progress meetings with salesperson/client/broker regarding implementation and transition to normal business flow.
• Holds internal team accountable to meet deadlines and addresses missed deadlines with leadership team.
• Ensure group is setup in order to mail ID cards and process claims by effective date.
• Responsible for knowing all products and services sold and escalating scope creep to leadership team.
• The ability to use independent judgement and discretion on matters of great significance to the company.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be computer literate and knowledgeable in Windows and Microsoft Office environment, including Word and Outlook. Microsoft Excel and knowledge of insurance database system a plus.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED). Bachelor’s degree preferred.

Five (5) years related experience and/or training; or equivalent combination of education and experience required.

CERTIFICATION/LICENSE

No certification or licenses required for this position.

LANGUAGE SKILLS

Ability to read and interpret documents and instructions, short correspondence, and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organizations.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: talking, typing, communicating with coworkers, clients, and customers, utilizing a computer and applicable computer programs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: fast paced office, call center environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to distracting noises (such as phones ringing and others talking near you) because this is a fast paced office, call center environment. Employees must be able to focus and perform their responsibilities in this environment.