Logistics Assistant

Overall Objective:

Process day to day responsibilities of the International Logistics Administrator in order to effectively meet internal & external customer needs. Improve individual process consistency, accuracy, and timeliness based on increasing experience.

Core Responsibilities:

• Manage shipping process from planning completion through to shipment for assigned customers and/or sites

• Day to day communication and collaboration with customers, operations and 3rd parties

• Confirm pricing, inventory availability and provide ship date information

• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant

• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations

• Provide coverage and support accounts for other team members as necessary

• Properly identify the right communication method based on the sense of urgency and issue

• Knows how to diffuse a difficult situation and get resolution with the customers

• Able to work independently and prioritise workload

Technical Skills:

• Interpersonal and Communication Skills

• Basic Knowledge of SAP or Order Entry Systems

• Working knowledge of Hazardous Material Shipping (All modes)

• Microsoft Office Experience

• Basic negotiation skills

• Understanding of Incoterms and Shipping Terminology

• Language Skills: English and other language(s) as required

• Familiarity with import / export regulations & terminology

Primary Qualifications:

Education:

• High School or Secondary Education

• Associate or University Degree

Preferred Experience:

• 1-2 years in international logistics, freight forwarding, or transportation preferred