What are the responsibilities and job description for the General Manager position at Gjelina Group?
Be part of our team - The Gjelina Group is currently hiring for Gjelina NY, 45 Bond Street, for a range of positions.
Gjelina is seeking curious, outgoing, individuals to join our Front and Back of House Teams.
The Gjelina Group Mission is to consistently create a thoughtfully nuanced experience throughout a variety of hospitality offerings. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.
We are seeking inspired, outgoing individuals to get involved with our operations. Preferred applicants will have a curiosity for food sourcing and a foundational knowledge around local produce and wine. Relevant experience with fast paced, high quality service environments where attention to detail and ability to work at a fast pace is a must.
Job Summary:
The General Manager is responsible for the leadership of all front of house staff, fostering a non-competitive supportive workplace by having agreements in place with your team members around their goals, and encouraging a solution driven mindset. This is a hands-on position, where the majority of your working day will involve on-the-floor teamwork. You are responsible for maintaining budget targets with weekly meetings to confirm your team's successes. We want to focus on cultivating an environment that focuses on educated service and respect for all. The General Manager partners with the CEO, Director of Operations and Executive Chef to set, meet, and exceed the goals of the business by ensuring alignment with the mission and core values of the Gjelina Group.
The primary responsibility of the General Manager is the successful management of all FOH Managers by delegating responsibilities; agreed upon time frames for completion; ongoing goal setting and regularly scheduled check-ins. These responsibilities include but are not limited to recruiting, hiring, schedules, payroll, accounting systems and cash control, bar, service manuals and training, food and beverage training, CGS, packaging, linens, overall cleanliness and maintenance for a safe working environment (Department of Health and Workers Comp), etc.
Duties & Responsibilities of the Job:
● Oversees all FOH operations to ensure safety, quality, accuracy, efficiency, and profitability
● Upholds a passion for service and an in-depth knowledge of all food and beverage menus
● Communicates clearly and concisely with all supervisors and employees pre-service, during service, and after service
● Ensure that any new dishes or wines on the menu are discussed at pre-shift
● Maintain good relations with the kitchen and give feedback regarding dishes and menu development and customer feedback
● Anticipates and accommodates the needs of your guests
● Establish and maintains relationships with regular guests; and encourage new guests to become regulars
● Oversees the general cleanliness of the entire venue
● Responsible for maintaining the ambience in the restaurant at all times (lighting, temperature, music, furniture, and overall presentation)
● Supervises process for recruitment, interviews, hiring and training of new employees
● Coaches all FOH employee development by setting clear guidelines and agreements; including regularly scheduled job performance check-in's
● Supervises the execution of regular service, catering, and all in-house and off-site events
● Possess thorough knowledge of operational systems including payroll, inventory, and purchasing
● Regulates all menu & pricing updates online and on the POS; along with all manager-level POS functions
● Responsible for maintaining monthly P&L statements, working closely with the Chef de Cuisine on budgets and goals
● Full knowledge of the Department of Health's sanitation and safety standards
● Ensures the venue is compliant with all federal, state, and county laws and regulations; along with all Gjelina Group company policies (outlined in the Handbook)
● Ensures all mechanical, plumbing, and electrical systems are in good working order; and arranges maintenance when needed
● Ensure all restaurant service equipment is stocked and up to par
Knowledge, Skills & Attributes:
● Must be organized, self-motivated, and proactive with a strong attention to detail
● Strong hospitality foundation, ability to coach, build a team, problem solve, and leadership skills required
● Experience with finances; P&L statements, annual budgets, forecasting, COGS, and labor models
● Proficient with computers and technology
● Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
● Knowledge of all beverage items in-house
● Ability to use all relevant items of equipment
● Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures
● Ability to use the restaurant point of sale system and troubleshoot problems
● Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
● Ability to keep calm when faced with any unusual situations
● Ability to perform the essential functions of the job
Compensation:
Competitive salary 100K-120k DOE
Annual Profit Sharing
Employer-sponsored health insurance
Monthly Cell Phone Stipend
Dining Discounts
Shift Meal
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