Customer Service Representative

Customer Service Representatives (Tellers) are the face of our company and represent Bank of the San Juans in the community while adhering to our Core Values:  Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We serve.  The role of the Customer Service Representative is to greet customers with a smile, assess and fill their needs in a professional manner.  Process all customer deposits, withdrawals, loan payments, and sell cashier checks and follow established procedures. The Customer Service Representative demonstrates a high degree of accountability while delivering superb customer service and compiling with all banking laws and regulations.  

The pay range for this position is $14.00 to $14.50 per hour. The selected incumbent may be eligible for increase through completion of BSJ’s Performance Development Plans and the BSJ Annual Bonus. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Bank Happy. Work Happy. Right Here. 

DUTIES AND RESPONSIBILITIES:

• Greeting all customers immediately meeting our Service Excellence Pledge standards.
• Actively participate in the High Performance Checking (HPC) program including Branch HPC displays, Big Days, and Tell a Friend program.
• Cash Checks, process deposits, withdrawals, transfers and negotiable instruments.
• Process night deposit
• Accept payments for loans, lines of credit, safe deposit boxes.
• Issue Cashier’s Checks and Credit Card Advances.
• Assist Customers in reconciling accounts, closing accounts, changing addresses.
• Exhibit proficiency and accuracy in cash handling skills including counting, posting, balancing and buying and selling responsibility.
• Provide Customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets.
• Provide Statement printouts and check copy requests.
• Refers the customer to the appropriate department for further assistance.
• Know the features and benefits for bank products and services.
• Effectively sell and cross sell the services and accounts offered by the Bank.  Be able to maintain a pleasant, helpful demeanor toward customers and personnel.
• Answers incoming calls, directs calls, and takes messages.
• Proper usage of Jack Henry System as well as other supporting systems.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Other misc. duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent.
• Minimum of 6 months prior Customer service experience is required. 

KNOWLEDGE, SKILL, ABILITY: 

• Proficiency in computer applications.
• Ability to understand and follow written and oral instructions.  

WORK ENVIRONMENT: 

• Must be capable of up to 10% travel (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing. 
• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.  
• Must be able to work Monday-Friday with rotating Saturdays.  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear, as well as be required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: crouch (Bending the body downward and forward by bending leg and spine), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion).

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in 15 bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.