Operations Administrative Supervisor

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Operations Administrative Supervisor who will be responsible for the operational support and administrative functions of GIG, and external distribution networks.

Key Responsibilities

• Proactive management of day-to-day workflow including job assignments and scheduling
• Train and develop new and existing associates
• Develop and/or direct the creation and maintenance of training documentation
• Operate mail equipment including postage metering and document insertions equipment; perform basic maintenance as needed
• Maintain and develop records for billing, inventory, mailing and parcel shipping and maintain all records and reports as may be necessary to audit department operations and staffing
• Analyze workflow and develop new procedures 
• Develop and maintain relationships with vendors, GIG business units and external distribution network
• Assist Director with strategic planning, budgeting and oversight of cost center budget 
• Complete the education requirements

What We’re Looking For

• Associates Degree or equivalent combination of education and work experience sufficient to perform the essential duties of the job
• Five (5) years work experience with functional areas under scope of supervision including demonstrated experience with incoming and outgoing mail, package handling and shipping requirements, purchasing, supply inventory process and switchboard/advanced electronic telephone systems
• Supervisory experience preferred
• Valid driver’s license required
• Advanced knowledge of related software systems and basic computer technologies
• Must be able to interact, communicate and influence a wide variety of people (internal and external) in a professional and effective manner using reading, writing, speaking and listening skills
• Must be detail oriented, self-motivated, willing and able to meet strict deadlines and desire to propose opportunities and lead activities  
• Strong organizational skills and ability to set priorities required to maintain consistent quality and quantity of work
• Ability to cope with stressful situations

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.   Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis. 

Job Grade: 8