What are the responsibilities and job description for the Customer Service Rep I (Monday through Friday 8:00AM to 5:00PM) position at Glidewell Dental?
Essential Functions:
- Monday through Friday 8am-5pm
- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
- Provides call center and administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes into the CRM.
- Communicates with customers, colleagues, dental technicians and mangers in a prompt articulate manner.
- Assists customers in problem solving, planning, development and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
- Maintains automatic call distribution (ACD) availability of at least 60 to 70%.
- Establishes positive working relationships with internal and external customers by helping the customer feel valued, appreciated and involved in discussions and decisions.
- Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.
Education and Experience:
- High School diploma or equivalent
- Pervious experience in customer service and/or call center required
- Dental Lab or Dental Office experience a plus
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