What are the responsibilities and job description for the Customer Experience Team Lead position at Global Channel Management, Inc.?
**Opportunity Overview**
We are seeking a candidate with relevant experience in call center leadership to contribute to a dynamic team.
**Qualifications**
Employment Type: Full-Time
We are seeking a candidate with relevant experience in call center leadership to contribute to a dynamic team.
**Qualifications**
- A college degree or equivalent work experience is required.
- A minimum of 2 years of experience in a leadership role within a call center environment.
- Strong customer service skills, including a comprehensive understanding of call center client processes and procedures.
- Exceptional abilities in team coaching, training, facilitation, and developmental skills.
- Proficient analytical and interpretive skills.
- Capacity to thrive in a team-oriented environment.
- Proven track record of meeting or exceeding performance competencies.
- Assist in the recruitment and training of new team members.
- Ensure the timely and accurate submission of timesheets to payroll for processing.
- Monitor and track attendance and quality assurance results to ensure team performance.
Employment Type: Full-Time
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