What are the responsibilities and job description for the Service Desk Agent position at Global IT Resources?
Summary:
The Service Desk Agent is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide all level of support, including level 1 and 2 escalations for work stations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wifi connectivity and other computer related technology. Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 5 years
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Education:
- Associate (Preferred)
Experience:
- Desktop AND/OR Service Desk Support: 5 years (Required)
- IT: 5 years (Required)
- Cerner: 1 year (Required)
- ServiceNow: 1 year (Required)
- Windows 7, 10, OS X: 1 year (Required)
- Office 2010 and 2016: 1 year (Required)
Ability to Relocate:
- Los Angeles, CA 90033: Relocate before starting work (Required)
Work Location: Hybrid remote in Los Angeles, CA 90033
Salary : $25 - $30
