What are the responsibilities and job description for the Water Treatment Specialist position at Global IT?
Provide routine to complex field service support for our core products and accessories at customer sites, predominantly within the Ohio Valley area. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. Position will also provide field service support for other customers of the company as needed within Canada and the US. Essential Functions: Essential Function Time Travel to customer sites and perform PM and related services on TOC equipment 60 Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services 20 Maintain admin duties, parts inventory and relevant trainings 10 Take customer calls, participate in territory sales rhythm calls, and service team meetings 10 TOTAL 100% Additional Responsibilities (non-essential functions): Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair Write clear and concise reports for customers Special projects and new hire training as assigned by supervisors Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Environmental, Health and Safety (EHS) policies.
JOB POSTING QUALIFICATIONS SECTION: We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.
Job Type: Full-time
Pay: $27.00 - $32.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Evansville, IN: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Water treatment: 2 years (Required)
Work Location: In person
Salary : $27 - $32