What are the responsibilities and job description for the Clinical Educator position at Global Medical Response?
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARY
Provides companywide oversight of all internal Continuing Education Programs taught by the company, ensuring compliance to all required regulations issued by the governing agencies of the American Heart Association and the National Association of Emergency Medical Technicians to include the qualifications required for this position.
ESSENTIAL FUNCTIONS/DUTIES
Oversees Instructor and Process Development
• Establishes and maintains organizational compliance with nationally recognized accreditation agencies
• Establishes and maintains working relationships with Local, State, and National AHA, AAP and NAEMT Officials
• Ensures that all programs provided by the company meet the guidelines set forth by the appropriate governing bodies through a defined quality assurance program
• Maintains records on all instructors providing education programs through REACH Medical Holdings to ensure regulatory compliance
• Submits all required annual training reports as required by company, regulatory and/or credentialing agencies
• Works with the base leadership to support national certification accreditation standards, to include FP-C, CCP-C, CCRN and CFRN
• Works with base leadership to create relevant continuing education programs for use in internal and outreach education programs
• Serves as a resource for instructors and line level employees in AHA, NAEMT, NREMT, IBSC, AACN, BCEN and AAP programs
• Conducts a minimum of two AHA instructor courses per year for individuals within the company requiring or desiring instructor status, as needed
• Provides Instructor updates as required by regulatory and/or credentialing agencies
• Ensures that all instructors are monitored by qualified personnel every two years as required by regulatory and/or credentialing agencies
System and Process Management:
• Oversees ‘Continuing Education Units’ (CEU) process for internal education
• Schedules and maintain, via the company Education Calendar, programs being offered internally on behalf of the Company.
• Works with the department leadership to create and maintain all policies and procedures related to internal continuing education and training
• Oversees the processing of all internal AHA and NAEMT course completion rosters and issues course completion cards and/or certificates as indicated
• Provides training and compliance statistical reports to Company leadership on a quarterly basis
• Conducts thorough, objective investigations of complaints received with regard to classes taught on behalf of the company and submits detailed reports to all appropriate regulatory agencies and Company leadership
• Performs all other duties as assigned by the leadership.
Quality Management/Continuous Quality Improvement
• Thinks broadly when seeking new ways to improve performance, processes and services.
• Seeks out and utilizes best practices to solve problems at the level the work is being done.
• Incorporates Lean Learning principles into daily operations when possible.
• As a member of the Clinical Operations team, participates in the ongoing development, implementation and evaluation of SOP’s and Clinical Protocols.
• As a member of the Clinical Operations team, participates in the ongoing development, implementation and evaluation of a quality management program designed to measure and ensure that the Company is appropriately responsive to its users’ needs, and that the patient care delivered is appropriate and effective through education and training.
QUALIFICATIONS
Experience:
• Minimum of five years current ED or ICU Nursing experience or Pre Hospital EMS experience
• Minimum of five years of AHA, NAEMT and/or AAP Teaching Experience
• Minimum One (1) year management experience
• Excellent verbal and written communication skills.
• Basic computer skills (word processor, database).
• Must possess and maintain a valid driver’s license in primary state of assignment.
Education:
• Current RN Licensure or Paramedic Certification
• Bachelor Degree in Nursing or Education preferred
Skills:
Crew/Customer/Patient Focused
• Demonstrates ability to understand the unique needs of each crewmember, patient and/or customer.
• Tailors each interaction to the specific needs of the person and/or situation.
• Responds quickly, safely and efficiently to problems that arise while providing service and/or leadership.
• Consistently demonstrates positive problem solving and positive communication.
Accountability
• Takes responsibility for individual and team actions, decisions and results.
• Measures progress against agreed upon plans and stated goals.
• Promotes team success.
• Performs work with high quality and excellence.
• Dependable and delivers on established timelines.
Continuous Improvement
• Demonstrates resourcefulness and creativity when seeking new ways to improve performance, processes and services
• Seeks out and utilizes best practices
Credentials/Licenses:
• Current AHA BLS Instructor Status required
• Current AHA ACLS Instructor Status required
• Current AHA PALS Instructor Status required
• Current NAEMT PHTLS Instructor Status required
• Current AMALS Instructor Status required
• Current AHA Regional Faculty or Training Center Faculty Status required | Job Description :
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
The Clinical Educator is physically based at “crew quarters” but will also perform work away from the base, at home and in customer facilities as required. Periodic business travel by automobile and aircraft will be required approximately 25% of the time.
Physical Demands:
• Involves significant amount of sitting, speaking and listening; frequently using hands to key for input of data and information.
• Requires close and distance visual capabilities.
• Capable of lifting 40 pounds floor to bench height.
• Coordinate multiple tasks simultaneously.
Mental Requirements
Communication
• Demonstrates consistent, clear and courteous communication.
• Demonstrates receptive, responsive and realistic communication strategy.
• Among teammates is supportive, open and vulnerable.
• Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed).
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to:
Interrelationships:
If your passion is flying and you have the skills to deliver patient care in missions where every second counts, apply today!
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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