IT Support Intern

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Primary Objective/Purpose of the Job

Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices) and related systems while ensuring all processes and procedures take into account company policy/standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.

Responsibilities

• Manages incoming request queues for service via ITSM system. Responsible for timely resolution of issues and prioritization of work based on severity.

• Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory. Unlocks team member accounts.

• Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc. Sets-up and configures appropriate hardware and software for new team members.

• Responds to technical issues including (but not limited to); desktop/laptop hardware,peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution. Begins to service issues related to mobile devices. Delivers replacement equipment.

• Update Asset Management systems with computer hardware and user details, as appropriate. To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options.

• May complete simpler tasks or assist other technical teams in coordination of team projects.

• Assists with adherence to technology policies and compliance with all security controls, as directed.

• All other duties as assigned.

Knowledge and Skill Required

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

• Operating Systems Experience - Experience with Windows 10/11, chromeOS, MacOS, Virtual Desktop Infrastructure (VDI)

• HP Printers, Google Workspace, JAMF Pro, LogMeIn, Office 365, Microsoft MDT, Security Products: McAfee, Trend, ZScaler

• Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC

Experience

Typically no relevant experience is required. Preferred: Experience providing technical support to end users on various devices, operating systems and peripherals, experience in an Enterprise IT group and/or A , MCSE: Desktop Infrastructure

Education

High School Diploma or Equivalent

Physical Requirements

Those required in a typical office environment include sitting most of the time, finger dexterity for computer and paperwork, talking to convey detailed or important instructions, average hearing for normal conversations, and average visual acuity. Lifting and maneuvering of supplies, materials, or equipment weighing up to 50 pounds

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of team members so classified. The Company retains the right to change or assign other duties to this position. Differences in job requirements may vary between locations and facilities. An employee must be able to perform the essential functions of the position satisfactorily, and if requested, a reasonable accommodation will be made to enable qualified persons with known disabilities to perform the essential functions of their job, where doing so would not result in an undue hardship or cause a direct threat to workplace safety.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.