What are the responsibilities and job description for the Senior Business Analyst position at Global Payments?
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Senior Business Analyst, Developer Experience
Job SummaryAs a Senior Business Analyst, you'll be working on a variety of projects to analyze, advise, build, and test improvements to our processes for both the business and its users.
DutiesIdentify operational, financial and technical risks in business processes
Identify and capitalize on improvement opportunities
Identify ways to improve internal processes across the development, release, and support phases of a product
Identify innovative ways to increase customer (internal/external) satisfaction
Evaluate project team performance to ensure targets are met
Capture Agile Sprint Team metrics (ie: predictability index, defect density, etc)
Identify business needs and determine solutions to business problems
Coordinate meetings with business users for requirements validation, scope definition, and release timeline for features and projects
Write detailed description of user needs, program functions, and steps required to develop or modify payroll applications
Publish, review and obtain approval on user stories, requirement documents
Help with user testing to confirm issues/bugs/results of specific features with development team to expedite fixes/releases
Coordinate UAT activities with internal and external users
Assist the production support and development teams during application releases
Create and broadcast release notes to stakeholders
Coordinate with the training department as needed to help with user training of new features/functionality
Work with peers and leaders within the IT team to implement improvements in project planning and execution
Facilitate all sprint ceremonies
5-8 years of experience in Systems Analysis, Information Management, or a related area of specialization required.
3-5 years writing User Stories under the agile methodology required.
3 years background in Agile software development patterns and practices like Scrum.
Experience with tools such as Rally, Jira or Azure DevOps, Word and Visio required.
Understanding of contemporary requirements elicitation, analysis, specification, validation, and management practices, and the ability to apply them in the context of a given project required.
Understanding of requirements engineering according to the specific software development life cycle approach practiced in a given environment required.
Understanding of project management concepts and how business processes and information systems are developed required.
Strong organizational skills
Strong problem solving and critical thinking skills
Move process improvement ideas from evaluation to execution and ongoing maintenance and support
Strong ability to listen, capture notes, analyze, break down business problems and present them to internal and external constituents.
Ability to speak, listen and write in a clear, thorough manner using appropriate and effective communication skills
Experience working in credit card payment processing a plus
Bachelor's degree preferred
Heartland is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.
