What are the responsibilities and job description for the Credit & Collections Representative position at Globalstar Inc. Updated?
Who we are:
Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.
What we offer:
- Work/Life Balance: Paid Time Off, Paid Holidays
- Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
- Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Ensure accurate and timely completion of dunning actions for past due customers.
- Prepare and distribute collection letters / emails to past due customers.
- Ensure accounts are prioritized by dollar value and aging date.
- Run and monitor aging reports within excel to submit regular reports on the status of unpaid accounts and progress.
- Assist with validating tax exemption certificates and maintaining exemption status in customer accounts.
- Resolve any invoicing discrepancies brought forward by customers and/or sales team.
- Respond to any/all request from clients for account information.
- Maintain accurate memos within billing system.
- Alert senior management team of any potential write-offs/major delinquent customers.
- Support hardware order approval and hardware collections as required.
Required Skills/Abilities:
- Proficiency in a Windows environment (Excel, Word, Outlook).
- Strong ability to communicate with customers in a professional and courteous manner.
- Must be able to work in a fast-paced environment and work well under pressure.
- Ability to handle multiple tasks and quickly adapt to procedural changes.
- Excellent planning, organization, and decision-making skills.
- Demonstrated ability to resolve escalated issues in a timely manner.
- Enthusiastic and self-motivated.
Education and Experience:
- Completion of post-Secondary education preferred.
- Previous credit and collections experience required.
Physical Requirements:
- Able to sit prolonged periods at a desk and working on a computer.