Inside Sales Support Representative

Who we are:

Globalstar provides affordable and reliable, mobile voice and data communications when beyond cellular services. We rely on our superior satellite network and excellent team members around the world to deliver quality products, services and peace of mind. For more information, visit www.globalstar.com.

Located in Covington, Louisiana, our corporate office houses our global satellite operations command center, product customer shipping center, engineering facilities and more.

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary:

The Inside Sales Representative will make outbound calls as well as follow up on inquiries and qualified leads. This position will also be responsible for account retention.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Inside Sales
  • Achieve monthly sales and MBO quotas
  • Respond to inbound calls and web requests including:
    • Product information
    • Close sales and upsell products
    • Support company dealers
    • Quote requests
  • Make outbound calls including:
    • Cold call potential customers
    • Follow up on product inquiries
    • Qualify leads
  • Log and classify all calls
  • Input information on sales, corporate accounts, etc. into database
  • Assist distribution and sales staff while on the road, follow-up calls, etc.
  • Provide up to date marketing materials to field staff
  • Resolve customer concerns and assist on other projects as assigned by Project Leader and Sales & Distribution staff
• Account Retention
  • Work to retain customers who have requested deactivation of service
  • Offer appropriate service credits or equipment subsidy based on the customers service plan and payment history
  • Assist the Inside Distribution Manager (Regional Sales Manager) and Marketing department
  • Support government and large accounts

Required Skills/Abilities:

• Excellent communication and interpersonal skills with the ability to communicate effectively across departments
• Able to prioritize multiple projects with aggressive deadlines and quotas
• Strong analytical and critical thinking skills
• Able to work independently and as part of a large team

Education and Experience:

• High school diploma or GED equivalent
• Some college or college degree preferred but not required
• Three (3) to five (5) years of sales experience preferably in telecommunications or related field
• Prior outbound and lead qualification experience preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)