Rail Clerk

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Responsible for providing daily administrative duties to support the Rail Manager and all Rail Operations.

Responsibilities 

• Provide timely reporting for daily Rail Department duties and responsibilities
  • Pulling and comparing records from Company software and 3rd party software using Excel and Word - TADS SAP, ITMS, IVELES. 
  • Organize own work, coordinate projects, set priorities, meet deadlines and follow up on assignments with a minimum direction and supervision
  • Safety and security-active promotes and personally observes safety and security procedures, and used equipment and materials properly.
• Communicate effectively with all entities coworkers customers and clients
  • Anticipating the needs of internal/external customers
    Answering phones, replying to email in a timely fashion
  • Ensure all inquiries have been completed by the department in a timely manner
  • Ensure department manager is up to date with all relevant information
  • Engage in face-to-face meetings with customers for the provision of one-to-one service
  • Assist Carriers in locating units, repair requests, expediting shipments for customers, and any other issue that may prevent units from shipping
  • Proactively investigating issues and responding accordingly
  • Day-to-day operation of all programs and equipment, including scanners/tablets/printers
• Perform administrative duties for rail management and employees
  • Adaptability-adapts to changes in the work environment.
  • Sorting data into necessary reports as requested
  • Analyze data to determine the next step in meeting objective goal
  • Communicating VIN activity clearly and concisely via verbal communication and email transmission
  • Properly escalate critical information to department manager
  • Advising carriers of transportation damage liability for returns and transfers
• Perform rail record keeping duties according to company policy and AAR requirements.  
  • Retrieve railcar numbers with corresponding A-end and B-end seals
  • Enter railcar numbers into TADS system according to railcar location on each track and pad
  • Assign location to all VIN's on each rail car and print bay tickets
  • Investigate problematic VIN's, damages, and the relocation of VIN's from their assigned location to sickbay area and/or Southport VPC
  • Park VIN's for carrier availability and clear track sheet in TADS
  • Submit a minimum of 10 reports daily to Glovis HQ and NS Corp
  • Perform physical inventory and system reconciliation in TADS weekly and monthly
  • Provide daily pull list to Conrail for clearing of empty railcars on each track
  • Quality control-Demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Perform basic research and prepare reports
  • Submit a minimum of 10 reports daily to Glovis HQ and NS Corp
  • Perform physical inventory and system reconciliation in TADS weekly and monthly
  • Provide daily pull list to Conrail for clearing of empty railcars on each track
  • Organize own work, coordinate projects, set priorities, meet deadlines and follow up on assignments with a minimum direction and supervision

Skills

• Demonstrated knowledge of Microsoft Office, Excel, and Data Entry
• Strong customer service skills 
• Ability to effectively interact with a diverse group of internal and external customers of the rail industry
• Strong verbal, written, and analytical skills
• Ability to work independently
• Demonstrated ability to handle multiple tasks and pay attention to detail
• Work in a fast paced environment
• Interpersonal skills-Remains open to others’ ideas and exhibits willingness to try new things
• Oral communication-Be able to speak clearly and persuasively in positive or negative situations.
• Demonstrates group presentation skills and conduct meetings

Education & Experience

• High School Diploma/GED
• Associates Degree OR equivalent combination of education and experience preferred 
• 2 year of experience preferred 
• Must hold a valid Driver's license with no restrictions 

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods 
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 50 lbs.
• Carry up to 50 lbs.
• Stand/walk
• Must be comfortable working at heights (e.g., upper decks of rail cars)
• Must be comfortable operating heavy machinery such as buck loader

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• Typical office environment with low-level noise exposure based in a plant manufacturing/warehouse setting.
• Ability to use a computer and copy/fax machine.
• Ability to work with a keyboard and small desk tools. 
• Exposure to changes in temperature and work in all seasons.
• Exposure to dust, fumes, gases, and chemicals. 
• The position is based out of Philadelphia, PA office at a plant manufacturing/warehousing environment.
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.