What are the responsibilities and job description for the Customer service representative position at GN Group?
Position : Customer Service Representative
Reports to Title : Manager of Customer Experience
Department / Division : Costco / Key Accounts
Primary Work Location : Bloomington, MN
Job Code / Classification Non-Exempt
Position Overview
The Customer Service Representative is the first point of contact for telephone calls, faxes, and emails. Representative provides exceptional internal and external customer service by performing the following duties.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Handles customer inquiries with regard to order status and delivery dates, product warranty status, product options and specifications, dispenser referrals, etc.
- Fulfill stock product and accessory orders.
- Collaborates with Sales personnel by proactively contacting customers to discuss and resolve sales and service issues.
- Researches and resolves issues regarding mis-shipments, finance matters, and history of devices.
- Provides internal customer service support for manufacturing facility by contacting customers for order clarification, communicating necessary changes made to custom orders, and follow-up with regard to commitments made regarding product delivery.
- Performs special projects as assigned.
Competencies (Knowledge and Skills needed for this position.)
- Excellent telephone etiquette including exceptional professionalism, compassion, and problem resolution skills.
- Strong communication skills both verbal and written.
- Strong organizational skills
- Ability to work in a fast paced, multi-tasking environment.
- Computer skills
Desired Qualifications
Required Education : High School Diploma or equivalent required.
Preferred Education :
Experience :
- Minimum of two years of experience in customer service, sales, or account management
- Medical device customer service preferred.
Travel : Occasional Travel
Other : N / A
Other Information
Direct reports : N / A
Indirect reports : N / A
Working Environment : Hybrid, Combination of Office and Remote Work
Physical Demands : Sitting, Standing, Typing,
Position Type and Expected Hours of Work : Monday Friday standard business hours, occasional rotating Saturday hours. Hours may vary.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
GN Hearing / ReSound participates in E-Verify. View the E-Verify poster . View the Right to Work poster .
Disability Accommodation
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LI-ReSound
Last updated : 2024-07-10
