What are the responsibilities and job description for the Bilingual Customer Service Agent position at Go Load Up?
COMPANY
LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest-growing private companies in America by Inc. Magazine four years in a row and we are a certified Great Place to Work®.
OUR VALUES
While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to foster advancement and guide the decisions we make. To bring out the best in our people, we look for individuals who exhibit these core values every day.
Passion - We have a drive to win everyday
Innovation - We buck the status quo and change the game
Integrity - We are honest and transparent and do what we say
Collaboration - We cultivate an open environment
Customer Centric - We are here to serve our clients
Entrepreneurial Spirit - We're scrappy and constantly find new ways to succeed
SUMMARY
As a LoadUp Customer Service Representative, you will serve as the first contact point for our Loader teams and consumers. You will provide a customer-centric experience through phone calls, texts, chats, and emails. People who choose this position are effective communicators, creatively helpful, able to perform well in complex situations, enjoy problem-solving, and thrive under pressure. Our environment is fast-paced, challenging, and highly rewarding.
WHAT MAKES THIS ROLE AWESOME
- Career Starter- Join a highly dedicated team to grow professionally, learn, and develop your career.
- Hybrid Position- A balance of working from the comfort of your home office and collaborating with team members at our headquarters
- Growth Opportunities- We promote from within whenever possible and utilize resources to ensure career growth for all employees
- Work-Life Balance- We respect and understand boundaries.
QUALIFICATIONS
- High school diploma or equivalent
- Bilingual: fluent in English and Spanish
- Problem-solving ability; creative thinking
- Strong organizational, communication, and time-management skills
- Ability to work in a fast-paced environment
- Excellent attention to detail
- Personable; positive attitude; fun to be around; collaborative spirit
- Results driven
SALARY AND BONUS POTENTIAL
- $40,000.00 Annual Gross Salary
- $500 Monthly Performance Bonus at 100% of target
BENEFITS and PERKS
- Competitive Salary
- Employee Stipend Program
- Medical, Dental, Vision, and Life Insurance Benefits
- Flexible Spending Account (FSA)
- 401(k) with a 4% Company Match
- Employee Referral Program
- Fun Company Outings
Salary : $40,000
